简介

工作经历

• Luxury Retail Trainer

  Christian Dior Couture

  2022.08-2025.08

  (3 年)

  Designed and delivered training sessions for new hires on communication, client relations, and product knowledge. Enhanced client experience through storytelling and product knowledge. Led workshops and role-plays in customer interaction, adapted to different cultural profiles. Coordinated VIP sessions in English, strengthening intercultural communication.
• Assistant Sales Manager & Mentor

  Lafayette

  2018.04-2022.07

  (4 年)

  Assisted international clients with personalized services. Mentored junior staff and international trainees, supporting their professional and linguistic development. Developed communication strategies tailored to a multicultural environment. Provided cultural insights and recommendations to enhance shopping experience.
• Assistant event planning

  Intercontinental Hotels & Resorts

  2016.02-2016.08

  (7 个月)

  Assisted in organizing corporate seminars and workshops in English and Spanish. Created bilingual promotional materials (brochures, presentations). Supported training of event staff in cross-cultural guest relations.

教育经历

• FamFormation

  tesol certification - famformation

  2025.08-2025.10

  (3 个月)

  Development of pedagogical skills for international learners. • Lesson planning, material design, and delivery of interactive classes. • Emphasis on communicative and intercultural approaches to teaching.
• Y SCHOOL

  tourism management

  2013.09-2017.05

  (4 年)

  Tourism, Hospitality & Event Management – planning, organizing, and managing tourism services and events. Marketing and Customer Relations – promoting destinations and managing client experiences. Financial and Business Acumen – budgeting, planning, and managing resources efficiently.

语言

证书

技能