Delivered French-language support to a global customer base. Handled inquiries via phone,email,and chat with strong problem-solving skills. Helped optimize support workflows and internal documentation.

Provided advanced support for IBM Power Systems via the Hardware Management Console(HMC). Specialized in virtualization(PowerVM),firmware upgrades,and connectivity troubleshooting. Collaborated with international engineering teams.

Provided support for Google Ad Manager tools and ad technology issues. Resolved problems related to JavaScript,tag implementation,and browser compatibility. Worked in a fast-paced,cross-functional tech environment.

Maintained and improved frontend features for client applications. Collaborated on UI/UX updates and integrated backend APIs.

Taught French to children aged9–14in a rural Bulgarian school. Developed lesson plans and introduced cultural content. Led workshops and supported local educational initiatives.

Ran creative workshops for youth with intellectual disabilities. Encouraged socialization and autonomy through adapted programs. Worked with multidisciplinary staff for individual support.

Web development, marketing, SEO

Education sciences, teaching philosophy and methodology