Wholesale company

· Manage a team to maintain the presentation of the sales floor and to replenish goods sold during store business hours. · Ran a team of 20 staff and making sure that they are well trained and motivated to complete their jobs at the highest level. · Provide exceptional customer service at all times to promote a positive shopping experience. · Answered customers' questions about merchandise and advise customers on merchandise selection. · Assiste in training new team members in the grocery department standards and policies and procedures. · Assigning employees to specific section and duties · Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. · Refilled and rotated items on shelves to maintain well-stocked inventory · Manage team to arrange wastedge area and warehouse. · Received shipments in a timely manner.

· Attend all incoming telephone / Email customer queries and complains · Submit work request and ensure work completion on time schedule · To raise Reactive Maintenance (RM) work orders for technical staff · Update daily information on in house CAFM database where necessary · To communicate with customers, employees, and other individuals by Help Desk action and to impart information on status of work orders. · To update and close the completed task in the system

· Provides administrative support to ensure efficient office operations. · Maintains physical and digital filing systems. · Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors. · Responds to emails and other digital queries and correspondence. · Operates and maintains office equipment, including printers, copiers, and fax machines.

· Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.. Ensure quality standards are achieved for all customer interactions. · Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. · Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.

· Providing information to customers to help them select the best products. · Issue receipts, refunds, credits, or change due to customers / Receive payment by cash, check, credit card, vouchers or automatic debits. · Prepare daily and monthly sales report and handling petty cash. · Accept delivered packages and ensure proper amount is inside. · Prepare merchandise for shipment, stock shelves with unpacked items. · Ensuring high levels of customer satisfaction through excellent sales service · Maintaining outstanding store condition and visual merchandising standards

Licence in Business Communication