工作经历

• International Senior Admission Specialist

  Coventry University

  2023.06-2025.06

  (2 年)

  - To take responsibility for key admissions tasks and activities. - To oversee and lead the completion of designated admissions activities such as: plagiarism and fraud and criminal convictions processes, liaising directly with the UCAS Verification Service. - On a day-to-day basis make certain that all work carried out by admissions staff is completed ensuring that turnaround times, accuracy levels and customer standards are met. Be seen as the first senior point of reference by the Team in terms of borderline decisions and application queries. - To ensure that admissions staff work towards and achieve designated KPI’s as agreed and assist in the monitoring targets and systems in line with the UCAS guidelines. - Liaise with UCAS to ensure that the University's UG and PG course offer is accurately published. Liaise with Academic Registry, Marketing and External Affairs and the Planning Office. This includes discontinued courses, course title changes, and the set-up of new courses. - Contribute to the management of UK admissions budget and identify individual project costs in conjunction with line managers and the Operations Director. - Ensure that the admissions team produces statistical reports using University and external systems to provide detailed management information to support admissions work as required. - Provide training to staff within the Coventry University Group, covering subjects such as admissions systems, UCAS guidelines and good practice, University admissions protocol, policies and procedures as required. - Develop and implement a range of good office practices and procedures to ensure the smooth running of the office. - Represent the Group at internal and external events, such as outreach events, Open Days, interview days, Partnership events and school events as required.
• Specialist

  PSB Academy

  2023.03-2023.05

  (3 个月)

  - To support full operation administration of the e-learning programmes. (Manage all student’s matters) - Existing: Certificate of Business Studies and Diploma in Business Studies. - New programmes launch: DBA AF / DBA DM / DBA HRM / DMC / DBA Sale and Retail Management/ DBA Banking and Finance - Streamline E-learning programmes work processes. - Overall, in charge to look at new e-learning platform across schools. - Setting up of BlackBoard Master list for the all the e-learning programmes. - Lead and coordinate with Dean’s Office and external stakeholders to ensure seamless management of programmes, resulting in excellent students’ academic journey and experience. - New programmes launch planning and development. - Project management with studio technician and acads. (Eg. Support Lectures video production, booking and co-ordinate of studio room booking, prepare contracts, raise PR, quotation and billings, etc.) - ISO rep, Edutrust Regulatory rep in e-learning programmes; ensure compliance to all regulatory frameworks. - Support in overall cost management for Business Unit (BU) - Support in providing data for annual budget planning. - Ensure accuracy and timeliness in agent commission, professional services payment - Operational efficiency on Associate Lecturers pool management (contract payment)
• Senior Executive

  Nanyang Academy of Fine Arts (NAFA)

  2019.08-2023.02

  (4 年)

  - Overall, in-charge of NAFA Admission Counter, enquires inbox and all verification of applicant’s documents. - To provide admission support to school partners, parents and students. - To provide course consultation for prospective and walk-in. - In-charge of all the verification for NFP, Diploma and Degree application to ensure that applicant meet the entry requirement. - To assign Admission Test date, audition and portfolio submission for applicants after verification. - In-charge of setting up application portal and the portfolio submission system for every yearly application. - Liaise with various departments for NFP and Diploma Admission Test room booking. Ensure that the room are set up properly for all the Admission Test dates (for the whole year) - Prepare and print examination paper for Admission Test dates. - Invigilator for Admission Tests. - Monitor timeline for return of marked scripts. - Ensure accuracy and complete marks entry for Entrance tests to be presented in the review panel for approval. - Procurement of office supplies, stationery, raise PR procurement of marketing brochures and printing materials for Open House, for Admission Department. - In-charge of Stdent Pass (STP) application for overseas student - Support recruitment marketing activities in accordance with the company’s marketing plan. (Eg. Outreach, NAFA Degree Inform Day, NAFA Foundation Inform Day, Open House, Secondary school seminars, educations fairs etc.)
• Planning and Operation Executive

  Singapore Institute of Management (SIM IA)

  2018.04-2019.07

  (1 年)

  - Supervising the Admission and Administration team of SIM International Academy. - Oversee the general operation of administration of SIM IA. - To provide admission support to school partners, parents and students. - Counsel prospective and walk-in for Institute’s program enquiries. - Procurement of office supplies and logistics. - Ensure billing and invoices/ receipts related to the program are processed in a timely manner. - To respond to all email enquiries to the ia_admissions inbox. - Administer the student admission process - Liaise with peers for assignment of examination rooms and invigilate Entrance test sessions. - Prepare and print examination paper for exam day. - Monitor timeline for return of marked scripts. - Ensure accuracy and complete marks entry for Entrance tests. - In-charge of Student Pass (STP) application for overseas student. - Participate in marketing activities in accordance with the company’s marketing plan. (Eg. Outreach, Program Briefing, STEM Workshop, Open House, educations fairs etc.)
• Academic Advisor

  Singapore Institute of Management (SIMPL)

  2014.06-2018.04

  (4 年)

  - To provide academic advisement to students on academic standing, course selection, degree requirement and career guidance. - To monitor student progress in degree programs and provide counselling to students with academic difficulty. - To advise on admission requirement and programme benefits to prospective and students. - To articulate transfer credits from other tertiary institutions for new admission. - To maintain records of student correspondence and advisement in CRM. - To assists resident director in creating and implementing orientation and academic development programs for prospective and existing students. - To conduct freshmen, AAR and conferral workshops for students. - To assist in marketing activities in accordance with the company’s marketing plan. (Eg. Outreach, Program Briefing, Pre-enrolment Reception, Open House, educations fairs etc.)
• Relationship Manager

  UOB Bank

  2011.07-2012.11

  (1 年)

  - Handle Privilege Reserve customers all daily banking transactions. - Provide financial advice and recommend appropriate solutions. - Handle customers investment enquires. - Assist in smooth operation of investment transaction Eg. Forex exchange, Bonds, Shares, Fixed Deposits, Structure Deposits, Insurance etc.
• Senior Home Loan Specialist

  UOB Bank

  2010.02-2011.07

  (2 年)

  - Provide consultation in home loan enquiries. - Recommend appropriate home loan according to customer financial needs. - To take in new mortgage loans applications for HDB and PTY properties. - Conduct regular briefings and workshops at Real Estate Agencies for new and existing agents. (Eg. Fortnightly workshops at HSR, C&H & DTZ) - Handle customer financial enquiries and recommend appropriate solutions. - Coordinate with real estate agents, property valuers, lawyers and mortgage brokers.
• Assistant Manager

  Central Provident Fund Board

  2007.11-2009.09

  (2 年)

  - Attend court as Prosecutor officer to prosecute CPF offences. - Manage the process of prosecution operations – process courts paper. - Liaise with Legal Services Department and other Government agencies on CPF liability and court cases. - Conduct briefings and training on CPF liabilities. - Handle CPF email enquiries, tenders, procurement & ad-hoc projects. - Monitor and review service standards, polices, guidelines & work procedures. - Collect CPF offences statistical data for core management.
• Assistant Manager

  Business Continuity Planning Asia Pte Ltd

  2007.05-2007.11

  (7 个月)

  - Canvassing for sponsorship, partnership and BCP Asia’s events enquiries. (Eg. Business Conference, Seminar and Workshops) - Development of the sales and marketing program for company’s product and services. - Handle customers, sponsors, partners, vendors and endorsers enquiries and recommend appropriate solutions. - Creating and implementing of proposals and tenders. - Coordinate with web designers, booth designers, suppliers at event.
• Mobile Banking Executive

  OCBC Bank

  2006.04-2007.04

  (1 年)

  - Process home loan applications. - Recommend suitable home loan according to customer financial needs. - Conduct regular briefings and training at Real Estate Agencies for new and existing agents. (Eg. workshops at HSR, C&H & DTZ agencies) - Coordinate with real estate agents, property valuers, lawyers and mortgage brokers. - Cross-referral others financial products. Eg. Mortgage insurance, wealth management products etc. - Meeting revenue sales target.
• Assistant Manager

  Coles Supermarket AUST PTY LTD

  2001.11-2006.01

  (4 年)

  - In charge of ordering Deli & Bakery daily stock supplies, stock control, stock-take, Sales & promotion, new product lines, waste, make down etc. - Assisting store manager in Deli / Bake-house management tasks Eg. Expenses, OH costs, internal & external suppliers.

项目

• Start-up for SIM International Academy

  Planning and Operation Executive

  2018.04-2019.07

  (1 年)

  International school set up to bring in international schoool students from China, Korea, India, Vietnam, Thailand etc.

教育经历

• Macquarie University

  Business Law

  2003.07-2005.12

  (3 年)

  Completed Bachelor of Arts (Business Law)
• Sydney Institute of Business and Technology (Sydney – Australia)

  Commence

  2000.03-2003.06

  (3 年)

  Completed Diploma of Arts (Commence)
• Singapore Polytechnic

  Diploma in Maritime Transportation

  1996.07-1999.12

  (4 年)

  Completed Diploma in Maritime Transportation
• Delta Secondary School

  GCE ‘O’ Level

  1992.01-1995.12

  (4 年)

  Completed GCE ‘O’ Level

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