工作经历

• Guest Services Manager

  Marriott hotel

  2025.10-至今

  (2 个月)

  Supervise and coordinate the activities of the guest services department Ensure all staff are trained and well-informed on hotel facilities, services and procedures Handle guest complaints and issues promptly and successfully Oversee check-in and check-out procedures, including reservations and financial transactions Inspect guests’ rooms and other hotel facilities for cleanliness and order Review and implement policies and procedures that will improve day-to-day operations Ensure all relevant information is communicated to the guest services team Manage and order necessary supplies for the front desk Develop and maintain relationships with clients, guests, and staff Coordinate with other departments to ensure a smooth stay for guests
• Front desk reception

  Kayan hotel

  2022.01-2023.08

  (2 年)

  1. Assist the hotel in managing daily operations and workflow to ensure service quality. 2. Supervise and manage the cleaning and maintenance of guest rooms and related areas to ensure environmental hygiene 3. Cooperate with the hotel team to ensure smooth check-in experience and timely respond to guests' needs. 4. Handle guest inquiries and provide necessary travel and accommodation information. 5. Respond to various emergencies of the hotel, actively deal with customer complaints, and improve customer satisfaction. 6. Participated in the planning and online and offline implementation activities of the hotel, increase the number of hotel members. 7. help maintain security 8. Scheduling meetings for those who book a room for a meeting 9. Scheduling party dates for those who book a room dedicated for weddings. 10. Scheduling appointments for those who have a lesson or course in a specific subject.
• Customer Service and marketing Representative for English Speakers

  Jarir company

  2020.07-2022.01

  (2 年)

  1. In-store customer service representative and sales coordinator for English Speakers 2. 2.Monitor the company's platform customer resources in a timely manner, understand customer needs, and promote orders 3. Reqularly maintain existing customers and encourage them to order again 4. Independently develop new customers through social media such as Linkedln, Facebook, Instagram, etc 5.worked in international part as a customer service staff to serve in events of using difficulties and problems, including online service, also dealing with returns and refunds Courses English language course Apr 2015

教育经历

• Dammam Technical College, Dammam

  Bachelor's Degree in Industrial Electronics and Control

  2016.03-2019.08

  (4 年)

  Bachelor's Degree in Industrial Electronics and Control
• Dammam Technical College, DAMMAM

  Diploma's'Degree in Industrial Electronics and Control

  2011.03-2014.08

  (4 年)

  Diploma's'Degree in Industrial Electronics and Control

语言

证书

技能