During my time at K&K my main duties were : -Handling customer complaints and enquiries. -Planning and attending customer outreach events at international schools and events such as the Shanghai Expat Show. -Coordinating with Operations and Logistics teams to ensure timely delivery of orders. -Order Management – placing and editing orders. -Payment management – followed up on outstanding balances, managed Wechat & Alipay online payments. -Developing Customer Service training manual and trained new staff. -New product uploading and website content management. -Editing K&K newsletters and email templates. -Liaising with new vendors regarding product selection, pricing and promotions before handing off to Purchasing departments.