Provide technical support to the customer who has acquired the company's web and e-mail services. Generally, they deal directly with end-users and must effectively communicate answers in a way they can understand. Provide excellent customer support while also answering any inquiries or concerns a customer may have regarding their domains, website or email address. Troubleshoot any issues concerning domains, web hosting, emails, and servers. Offer services or products pertaining to the needs that can help the performance or that can solve the issue of the website and emails of the customer. I answered calls, responded to emails, and spoke with clients over the phone. Processed a range of documentation and entered information into databases. Handled customer complaints with empathy and composure. Assisted customers with various types of technical issues via email, and telephone. Supported customers with online billing, access and account issues. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Handled customer service issues by providing guidance or escalating for advanced support. Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs. Served as first point of contact for incoming technical service calls and emails. Developed and maintained strong relations with customers to meet quality expectations. Assisted customer in understanding products, components and systems using technical demonstration. Demonstrated advanced product knowledge to solve customer issues. IV. OTHER SKILLS:

Teach students ages range from 4 to 8 and 9 to 11years old

Front end developer, web design, programming, systems analyst