工作经历

• Quality analyst (Tiktok)

  Foundever

  2025.07-至今

  (5 个月)

  keep a high quality of the agents
• Content Moderator

  Foundever (Tiktok), Lisbon

  2025.02-至今

  (10 个月)

  Moderated content on TikTok, ensuring compliance with platform policies Reviewed and processed reports, managing sensitive content Provided floor support to team members, assisting with complex cases and training new staff Monitored performance metrics to optimize service quality
• Instagram Account Manager

  Freelancer

  2024.10-2025.01

  (4 个月)

  Managed customer interactions on Instagram, responding to queries and enhancing engagement Analyzed performance metrics to improve service quality and customer satisfaction
• Customer Service

  Fiera International of Lisbon

  2024.06-2024.06

  Provided exceptional customer support during events, addressing inquiries and resolving issues promptly Assisted in managing logistics and ensuring a smooth experience for attendees

教育经历

• University Autonoma of Lisbon, Lisbor

  International Relations

  2021.11-2025.09

  (4 年)

  learning more about the world,politics, economics, all this is basis of coomunucations skills

语言