Strategic Planning: Develop and implement comprehensive strategies to identify new business opportunities, penetrate markets, and expand the company's customer base. Relationship Building: Cultivate and nurture relationships with key stakeholders, including clients, partners, and industry influencers, to foster collaboration and drive business growth. Market Analysis: Conduct thorough market research and analysis to identify emerging trends, assess competitive landscapes, and capitalize on market opportunities. Revenue Generation: Drive revenue growth by negotiating contracts, closing deals, and leveraging cross-selling and upselling opportunities to maximize sales and profitability.

CRM system with existing and potential clients, consolidating both into a single database 200% clients base increased with my prospecting and lead generation Initiated a project with the local government agencies 3 upgrades of the current clients

Leading Southern Europe team, 3 direct reports 300+ clients including Burger King, Primanti Brothers, Tupelo Honey #1-year performance with 98% success rate, the highest win-backs and lowest refunds due to the processes built by me

• Organizing and managing online classes. • Crafting teaching materials. • Creating 1 on 1 improvement sessions. • Preparing and reviewing exams.

The Knowledge base was implemented, and the time of response increased. Quality assurance processes for customer success teams including Amazon. Technical consultations were provided.

A methodology was created and implemented Customer care processes were set The client base increased by 35%

Business Systems in the Economy

Military Academy

English language and literature