工作经历

• Senior Operations Associate

  Vaue Group

  2024.12-至今

  (1 年)

  Coordinate cross-functional teams and stakeholder communication across the EEA to ensure alignment and delivery of SMART operational goals in fast-paced environments. Lead IROPS (Irregular Operations) management, optimizing processes and resources to minimize disruption and maintain service excellence. Oversee MICE accommodation logistics and tailored travel solutions for business and first-class clients, ensuring seamless experiences and operational efficiency. Collaborate with top-tier airlines, hotels, and transport partners to deliver premium results and uphold the highest standards of hospitality and customer satisfaction.
• Operations Supervisor

  The Ritz Carlton

  2022.01-2024.11

  (3 年)

  Develop and implement strategic plans, budgeting, cost control, menu innovation, and marketing initiatives, to drive revenue growth and enhance brand positioning. Manage and mentor cross-functional teams, fostering talent, performances, and a customer-focused excellence, profitability, and operational efficiency. Partnered with the culinary team to deliver seamless experiences, maintaining full compliance with HACCP and regulations, achieving a 100% audit compliance rate. Proactively resolved guest concerns and fostered a solution-driven atmosphere, exceeding Marriott’s ACSI benchmark score of 86

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