工作经历

• International Sales & Marketing Manager

  MFS Cikolata Kalıp San. Ve Dıs Tic. Ltd.

  2014.01-2024.01

  (10 年)

  - Designed innovative campaigns that significantly increased sales and expanded market share in international markets. - Managed portfolios, implemented targeted email campaigns, and conducted CRM analyses to boost customer satisfaction. - Organized participation in international and national fairs, prepared incentive files, and successfully represented the company. - Coordinated logistics, customs, and payment processes for exports. - Managed supplier communications and logistics processes for imports (in compliance with Incoterms 2020). - Supervised, trained, and motivated the sales team to achieve ambitious targets.
• Customer Relations Specialist

  Fast Track Debt Relief

  2022.02-2022.10

  (9 个月)

  - Managed client relationships by pulling credit reports and providing comprehensive insights into their financial situations and assist customers via chat, email, and occasional calls. - Informed and guided clients through debt relief options, organizing consultations with legal experts and maintaining ongoing communication to ensure client satisfaction. - Actively included new customers into the program, contributing to the growth of the client base and enhancing overall company performance.
• Technical Customer Success Specialist, Sales Support

  Baysan Marine

  2013.01-2014.01

  (1 年)

  - Managed order processes by coordinating between production, logistics, and customers. - Handled international transportation and customs procedures. - Supported sales through email marketing and SEM campaigns. - Supported and informed customers technically during all process.
• Trainee (2011 – 2012) / Export-Import Operations Officer (2012 – 2013)

  icdas celik enerji tersane ve ulasim sanayi a.s.

  2011.01-2013.01

  (2 年)

  -Prepared export documents and followed up on customs processes, ensuring seamless execution of export-import operations.

教育经历

• Marmara University

  MBA in International Trade and Investment Management

  2016.09-2018.06

  (2 年)

  master degree
• Fatih University

  Business Administration – International Trade

  2014.09-2016.06

  (2 年)

  bachelors degree
• Uludag University

  Foreign Trade

  2012.09-2014.06

  (2 年)

  Foreign Trade

语言