工作经历

• Sworn and certified translator

  Valiani 29 Ltd

  2017.01-至今

  (9 年)

  Freelance translator and linguistic reviewer for translation agencies in Bulgaria and abroad; Undertook MPTE, editing, localization and data annotation projects
• Senior Admissions Specialist, Copywriter § Translator

  Consultorio Ltd

  2021.05-2023.10

  (3 年)

  October, 2023 Main responsibilities: - Enrollment of worldwide students at English-teaching medical Universities; - Certified translator work: students' documents translations, signing them before a notary, applying at the relevant Bulgarian Medical Universities; - Daily communication and professional dealing with institutions- universities’ administrations, ministries, embassies; - Customer support agent- daily communicatiоn with overseas clients and partners via email, whatsapp business and over the phone; - Processing students documents in a timely, professional manner, within the specified deadlines; - Copywriting of pre-arrival and after arrival manuals as per country and city, assist students before and after arriving at the destination country and university, coordination with the onground support representatives. December, 2019 -
• Customer service representative & Appointment scheduler

  United Call Centers (UCC)- Hungary

  2019.12-2021.05

  (2 年)

  Field of activity: Customer service, Telesales, Clinical trials Main responsibilities: - Make outbound calls, take inbound calls and ensure proper customer service is being delivered; - Open and maintain customer accounts by recording account information related to clinical surveys; - Provide accurate, valid and complete information to customers by using company’s software; - Schedule patients’ appointments at the Synexus clinics- Sofia § Stara Zagora; - Identify and assess customers’ needs to achieve satisfaction; Resolve customer complaints; - Follow trainings and procedures, use operating guidelines, call scripts and FAQs as provided by management. Page 1_ 4 January, 2018 -
• Administrative Manager

  First Online Solutions Ltd, UK

  2010.02-2017.02

  (7 年)

  February, 2017 services in Europe, Australia and the USA Main responsibilities: - Responsible for the smooth operation of the company offices in Varna and coordination with other national and international offices; - Establishing and maintaining communication with company suppliers and partners regarding mutual agreements and payments; - Cash and bank payments; budgeting and reporting responsibilities; - Documenting and paying out national and international business trips; - Organizing offices’ renting; furnishing; cleaning, renovation and maintenance works; - Human Resources filing and monthly payroll checks; - Conducting personnel orientation and on-boarding, employment benefits programs; - Inventory responsibilities (inventory supply for new employees and inventory changes; regular communication with Team managers and system administrators; inventory reports accomplishment; - Scheduling and assisting the organisation of company meetings and events. Page 2_ 4 February, 2008 -

教育经历

• Academy of Economics- Svishtov, Bulgaria

  International Business and Management

  2004.10-2005.10

  (1 年)

  International Business and Management, International relations
• University of Economics - Varna, Bulgaria

  Tourism Management

  1998.09-2002.06

  (4 年)

  Tourism Management & Economics
• School for Foreign Languages- Razgrad, Bulgaria

  Major: English and French languages

  1994.09-1998.05

  (4 年)

  Foreign Languages diploma

语言

证书

技能