ZAIN's 简历

ZAIN

Trust and Safety Associate

男

26 岁

解决方案/客户成功/英语翻译/其它语种翻译/网络/在线客服/人工智能/机器学习/数字前端工程师/PCB工程师/通信标准化工程师/电气工程师/编辑/写作/记者/影视/媒体/前厅经理/酒店经理/品质管理

住在巴基斯坦

国籍巴基斯坦

简介

Electrical Engineering graduate with expertise in AI model training and IoT-based predictive maintenance systems. Over 2 years of customer-centric experience in restaurant operations and Trust & Safety, delivering multilingual support (Punjabi, Urdu, English) with 98% accuracy and 100% compliance. Skilled at combining technical problem-solving with empathetic communication to resolve customer concerns across multiple channels. Proven ability to handle high-volume inquiries in fastpaced environments while maintaining quality standards and professional attitude

工作经历

Trust and Safety Associate
Accenture, Malaysia
2023.11-2025.11
(2 年)
Moderated user-generated content to ensure compliance with platform policies and resolved flagged content issues with 98% accuracy. Contributed to AI training datasets by reviewing and labeling content in Punjabi, Urdu, and English markets to improve machine learning model accuracy. Ensured user privacy by following strict data protection protocols. Maintained 100% compliance with platform safety standards.
Teacher
House of Mathematics Academy
2018.09-2020.01
(1 年)
Taught 50+ Intermediate students (Physics, Chemistry, Math) with 90%+ pass rate. Delivered 100+ lessons per term, improving class results by 20–30%. Helped 80% of students achieve B-grade or higher in board exams. Successfully mentored students, with 10+ joining the Pakistan Military and multiple students securing education and jobs abroad.

教育经历

COMSATS Institute of Information & Technology, Attock
Electrical Engineering and Power Systems.
2018.09-2023.03
(5 年)
Specialization in Electrical Engineering and Power Systems. Thesis on "IoT-Based Predictive Maintenance for Water Pumps – COMSATS Attock"