∙ Manage day-to-day staffing requirements, plan and assign work, and work with their team to establish performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. ∙ Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. ∙ Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. ∙ Ensure all team members are properly trained in areas such as: service delivery, hotel facilities and services, local directions, etc. and have the tools and equipment needed to effectively carry out their job functions. GUEST EXPERIENCE ∙ Ensure team members provide guests with prompt service, professional attention and personal recognition. ∙ Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up.

we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ∙ Be charming by being approachable, having confidence and showing respect. ∙ Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ∙ Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.