About WPP ProductionWe are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.About WPPWPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.The Role:The Client Ops Lead plays an active role in leading and running the agency operations to support his/her team in the execution of world-class marketing communications. As the Client’s central point-of-contact, the Client Ops Lead holds overall responsibility for the relationship with the Client and key stakeholders while ensuring WPP Production teams are engaged and motivated to perform.This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role.The successful candidate will report into the Regional Director at WPP Production Singapore, with a dotted line report into the Managing Director, Greater China.Key Responsibilities:Client and Key Stakeholder ManagementPossess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the ClientBuild strong, trusting relationships with key stakeholders, manage perceptions and expectationsConflict resolutionOperational planning and reviewsThe WorkPossess a solid understanding of production processes and the environment and infrastructure in which production professionals succeedImmerse into client’s business and proactively look for opportunities to enhance service levelsAble to interpret insights into a persuasive point of view using agency data relating to planning and tracking deliverables, budgets and resourcingResource ManagementEnsure teams are engaged and motivated to performRecruiting and staffingPlan and coordinate training/onboarding for incoming and existing teamsConduct and manage performance appraisalTeam and one-on-one management/mentoringOngoing engagement with key bench staffPoint of escalation for WPP Production internal teamsFinance ManagementQuarterly budget planning, re-forecast, reconciliation and analysisMonitor budget utilization across teams and flag issues to ClientMonitor P&L to ensure a healthy and sustainable accountManage resourcing across teams by monitoring utilization and productivityEnsure full compliance with all financial procedures and policiesManage and maintain a continual focus on cost and revenueContribute to budgeting and forecasting processMeet/exceed financial and KPI targetsGeneral AdministrationSecurity and contract complianceLogisticsOffice and systems setupWhy work here: At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Requirements:Extensive client servicing experience, managing accounts/teams for a multinational creative agencyGood understanding of Greater China business culture and ways of working; and being able to integrate that with a worldwide MNC culture – such as to drive WPP Production’s agendaThus creating the ability to work well with local stakeholders, international stakeholders across markets, and global leadership teamAble to work with global counterparts in the business (eg. Operations Director, Managing Director, SMEs)Strategic thinker who can proactively and consistently provide various scenarios to achieve our ambitions and needsFlexible leader who can operate at various levels of leadership – from a higher vantage point to being hands onExcellent clients management skills, including direct clients and partner agenciesHighly organized, meticulous, client-focused and proactiveA collaborative, empathetic and visionary leaderAble to lead a team of 30+ people (FTE/FTC) and up to additional freelancers at any given time.People person, able to build rapport with clients, colleagues and partner agencies.Strong commercial acumen and numeracy skillsDemonstrable agency management and high-level problem-solving skills, very often under the challenging circumstancesAn excellent networker with exceptional people management skillsLanguage skills: Bilingual in Mandarin & English speaking and writing skills are essentialTenacious, have a go-getter attitude as one of the key KPIs is a business developmentResilience and ability to work under pressureThe ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment