Job Description 岗位职责 Greet and welcome guests upon arrival, assist with luggage, check-in and check-out arrangements. 迎接并欢迎抵店客人，协助行李服务、入住及退房相关事宜。 Provide information regarding hotel facilities, services, local attractions, dining, entertainment, transportation and events. 向客人提供酒店设施、服务项目、本地景点、餐饮、娱乐、交通及活动信息。 Arrange reservations for restaurants, tours, car rentals, tickets, spa and other services as requested. 根据客人需求，预订餐厅、旅游行程、车辆租赁、票务、SPA 及其他服务。 Handle guest requests, complaints and special needs in a timely, professional and courteous manner. 及时、专业、礼貌地处理客人需求、投诉及特殊要求。 Offer concierge services including mail, parcel, message delivery and wake-up calls. 提供礼宾服务，包括邮件、包裹、留言转达及叫醒服务。 Maintain a good working knowledge of hotel promotions, city information and travel tips. 熟悉酒店推广活动、城市资讯及旅游贴士。 Cooperate with front desk, housekeeping, F&B and other departments to ensure guest satisfaction. 与前台、客房、餐饮等部门紧密配合，确保客人满意度。 Maintain a neat, professional appearance and positive attitude at all times. 始终保持整洁、专业的仪容仪表与积极的服务态度。

Job Requirements 职位要求 Previous experience in concierge or front office in luxury /international hotels is preferred. 有奢华酒店 / 国际品牌酒店礼宾或前台工作经验者优先。 Fluent in spoken and written English; additional languages are a strong advantage. 英语听说读写流利；掌握第二外语者优先录用。 Outgoing personality, excellent communication and interpersonal skills. 性格开朗，具备优秀的沟通能力与人际交往技巧。 Strong problem-solving ability, detail-oriented and able to work under pressure. 较强的问题解决能力，注重细节，能承受工作压力。 Well-groomed, polite, patient and customer-focused. 形象气质佳，礼貌耐心，以客户为中心。 Flexible to work shifts, including days, nights, weekends and holidays. 能够适应轮班工作，包括早班、晚班、周末及法定节假日。 Familiarity with local city attractions, dining and transportation is a plus. 熟悉本地景点、餐饮及交通路线者优先。