About the RoleChinavasion's concept of E-Payment is to regard it as a specialized arm of Customer Support.We favour good customer relations as the most important, which is the main reason why we do not regard E-Payment as under Accounting/Financial, despite the correlation with sales reconciliation, accounts-receivable and book keeping.Chinavasion E-Payment delivers superior value to the customer via good communication skills, and also technological understanding of payment processes. Our systematic/logic-driven approach to internal work processes means that we are internally efficient and pass on the professionalism to the customer's experience.Chinavasion's customer support is 100% in English with customers from every country in the world, mainly North America and Europe. Customers communicate by email and live chat, with some phone support for key customers.The role is based 100% in our office in Shenzhen. The role may involve overseas travel to visit outsource providers.As a privately owned company, with around 100 staff worldwide, we offer a friendly, modern working culture. In the closely connected global team, we place an emphasis on finding new ways to solve problems via internet technologies, cooperation via online communications, and efficient systematization.

Basic Responsibilities includes the main functions of•daily order approval;•payment matching;•dispute management;•approving and processing refunds;•customer advice and case management on any payment topic;•and general responsibility for monitoring the customer payment and check out experience and policies.Department MAINTENANCE Responsibilities•Short term working stability of staff, succession planning.•Training and standard procedure enforcement.•Authorization and control on standard approval and refund processes.•Exception case management.•Management reporting and inter-department communications.•Standard communication point for Paypal and other gateway contacts.Department DEVELOPMENT Responsibilities•Change the order approval workflow to be more automatedand efficient.•Project to launch credit card payments.•Improve internal control in partnership with Finance Manager.•Develop the manpower to be more stable and shift-based.Desired Skills & Experience•Experienced and knowledgeable in ecommerce customer support and e-payments.•Experienced and knowledgeable in (small company style) team leadership and direct personnel management.•Displays enthusiasm and potential for broader learningand career development.HOW TO APPLY:• Send full CV with current & expected salary to ***@***.***• In your email note BRIEFLY why this job interests you.• We welcome applications from enthusiastic high-potential candidates even if your experience does not match exactly.