1.At the start of the shift facilitates the smooth transition from learning Room Situation in the Hotel / room Situation in the city / staff roster / limousine log / tickler file for the day’s event. 2.Examines the daily report for information and accuracy, including status and availability of rooms. 3.Review arrival information on a daily basis; VIP, Regular guests, Groups, special requests etc. 4.Checks expected VIP arrival rooms and set up for the room, informs Housekeeping of any 5.Promptly handles guest and patron complaints and informs the necessary department heads when appropriate. 6.Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.

1.Equivalent position experience in upper upscale international hotel and or holds two years of experiences as GRO. 2.Good knowledge and very familiar with all front office area operation. 3. Good communication skill. 4. Be good at organize and problem solving.