Build a good relationship with the customers who come to the front desk. Record your luggage storage and withdrawal times correctly and in detail, and carry them carefully. Distribute newspapers according to hotel policy. Send messages, faxes, emails, etc. to your room. Serve customers in the lobby zone with the guest service staff at the front desk and at the same time provide good service. Open car doors and help customers. Work with the Security Department to be the guide for vehicles entering the hotel. Get a good grasp of the facilities and services in the hotel. For example, the business hours of each facility, the type of room, the number of the room, its distribution, the characteristics of the room, the facilities arranged in the room and their locations, etc. Other than that, memorize all room types and their prices, package sets, and promotional policies. Not only that, you also need to remember the number of rooms you are using daily, the number of rooms you plan to check in, the number of rooms you plan to check out, the rooms available daily, and the distribution of work within your team every day.

Squeal and license On behalf of our company (hotel side, manager side and owner side), we have the power to build good relationships with customers, employees, and other related parties. English writing and reading comprehension