Provide IT front-line technical solutions and support services to customers through telephone, email, remote and other services; Supervise the solution and implementation of technical problems through knowledge management and maintenance of technical process documents; Daily IT incident management includes: -Computer related software and hardware fault diagnosis, troubleshooting and upgrade; -Windows /MAC Operating system Outlook, Word, PPT, Excel, Skype and other common software technical support; -The entire Troubleshooting process is documented and the solution entered into the appropriate system.

-College degree or above, major in Japanese/Korean is preferred; -Customer service experience or interest in IT technical support; -Good communication and problem solving skills and team spirit; -N1 Japanese or Advanced Korean, good listening, speaking, reading and writing skills, good English reading and writing skills; -Salary can be relaxed for those with relevant experience or fluent Japanese.