Overseas service planning
15~20K 人民币/每月
全职
经验不限
刷新于 3 个月前
198 查看
52 申请
上海
分享
工作职责
1. Responsible for translating and proofreading knowledge base, service rules and other texts;
2. Work with the entire customer service team to collect, research and analyze business-related information and provide analysis and optimization reports;
3. Responsible for the user research in the target market/country, and put forward professional suggestions to help the team optimize the rules and processing procedures to improve customer satisfaction.
职位要求
Job requirements
1. Bachelor degree or above, C1 or above level in any of the following languages: German, Spanish, Italian, French, Portuguese, Greek, Arabic, Hungarian, Russian, Finnish, Turkish, Ukrainian, Kazakh, Serbian, Romanian, Danish, Irish, Filipino, Norwegian, Malay, Magyar, Slovak, Slovene, Bulgarian, Estonian Latvian, Croatian, Lithuanian, Zulu, Montenegrin, Catalan, Albanian, Macedonian, etc.
2. Good logical analysis and judgment ability, excellent execution;
3. Familiar with the operation process of customer service business modules, preferred;
4. Professional experience in quality system construction, project management, process optimization or Six Sigma is preferred.
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