OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Account Management Maintain post sales contact with accounts in China on a regular basis (Proactive Customer Management - ensures customer satisfaction, probes for new opportunities, ensures contacts are up to date and share information about new services) (Reactive Customer Management – ensures cancellations, credit requests and customer issues are handled in a timely fashion)Negotiate client contracts and renewals and reviewing client agreements on a regular basisEscalate issues to appropriate department and maintain ownership until issues are resolvedSell additional services into base accountsIdentify, lead and pass larger scale opportunities to the field sales representativeTrack customer information regarding volumes, status changes and services, etc.Partner with field sales, delivery and customer support to delivery while maintaining a consistent front to the client.Forecast account revenuesMaintain ongoing follow through and follow-up to customers “Go-To” person Channel Management Develop and support Channel Partners to generate new sales through partnership Maintain strong relationship and act as point person for Opentext Business Network Integrate Channel partners into Opentext support infrastructure to function as part of Opentext teamOthersKeeps abreast of Opentext Business Network offerings and relating the services to the customer’s needsAbility to drive business consistentlyOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

KnowledgeRequired Knowledge, Skills & Abilities: Ability to perform account planning and forecasting Ability to qualify, develop and support Channel Partners Ability to build and maintain relationships with Partners and Customers Knowledge of customers (industry and current events) Knowledge of B2B e-Commerce Ability to identify and react to customer concerns Ability to prioritize and execute tasks in high pressure environments Ability to work independently and meet deadlines Must have strong organizational skills Ability to increase renewal rate and avoid client cancellationsEducation And Experience Bachelor's degree or equivalent experience 5 + years of customer management experience Excellent communication skills, both written and verbal Proficient with Microsoft Office suiteIndustry Experience Experience in customer management practices and principals Experience in B2B e-Commerce industry especially in High-Tech, Logistic or Supply Chain Management will be a major advantage.Technical Competencies Technical Ability: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise. Uses knowledge that is acquired from formal training or extensive on-the-job experience to perform one’s job; works with, understands, and evaluates technical information related to the job. Written and Oral Communication: Expresses facts and ideas in writing and presentations in a clear, convincing, and organized manner. Customer Relationship Management: Able to influence and build value-added relationships with customers building credibility and rapport. Information Technology: Proven skills in the effective use of information technology, including (word processing, spreadsheet, database, Microsoft Suite, etc.)