Senior Engineer CRM Technical SupportJob DescriptionIn your new role you will:Provide expert-level technical support for CRM applications (both in-house and cloud-based), with a focus on user experience and performance in China.Investigate and resolve issues related to application performance, access, and responsiveness specific to China-based users.Support testing and validation of CRM applications from China to ensure functionality and performance meet expectations.Lead the identification, testing, and coordination of necessary changes across CRM applications to ensure continued performance and stability when infrastructure changes impact users in China.Collaborate with infrastructure, network teams, cloud vendor to troubleshoot and resolve connectivity, latency or component loading issues.Establish performance benchmarks for CRM applications accessed from China, and use them to monitor trends and identify deviations.Document technical findings, resolutions, and contribute to a shared knowledge base.Ensure alignment with global CRM teams while addressing local technical needs.#WeAreIn for driving decarbonization and digitalization.As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.Are you in?We are on a journey to create the best Infineon for everyone.This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Click here for more information about Diversity & Inclusion at Infineon.

Your ProfileYou are best equipped for this task if you have:Bachelor’s Degree in Information System, Software Engineering, Computer Science or IT related fields5+ years of experience in technical support or application maintenance, ideally in enterprise web applications.Experience with both in-house developed web applications (based on NET or Java) and SaaS such as Microsoft Dynamics 365 CRM, Vendavo etc.Experience with performance monitoring/alert tools, log analysis, and incident management.Proven experience in diagnosing and resolving performance issues,including Network latency and regional access challenges, client-siderendering delays and browser compatibility, CDN-related issues such as missing or delayed loading of libraries or static assets.Ability to troubleshoot component-level failures, such as third-party integrations, authentication flowsStrong analytical and problem-solving skills, with the ability towork independently as well as cross-functionally.Fluency in English