AKASH's 简历

AKASH

INFORMATION RETERIVAL OFFICER & SUBJECT MATTER EXPERT (SME)

男

21 岁

客服专员

住在印度

国籍印度

简介

I am particularly interested in your company and am confident that my skills in communication, client handling, and service excellence would make a valuable contribution to your team. I would be sincerely grateful if you could consider me for any suitable position along with full visa sponsorship, as I am currently based in India. I am eager to bring my experience, dedication, and passion for customer service to an international environment. I am also willing to undergo any required training or relocation process as needed. Thank you for your time and consideration. I look forward to the opportunity to speak with you further.

工作经历

INFORMATION RETERIVAL OFFICER & SUBJECT MATTER EXPERT (SME)

Justdial

2022.08-至今

(3 年)

Handle a high volume of customer inquiries related to local businesses, services, and contact details. Served as a Subject Matter Expert (SME), providing guidance to team members and supporting quality assurance initiatives. Analysed customer queries to deliver relevant business information promptly. Assisted in training new employees on data entry protocols and product knowledge.

CUSTOMER SERVICE AGENT

Airtel Digital Television

2021.06-2022.07

(1 年)

Handled inbound and outbound calls, addressing customer queries and resolving service-related issues. Maintained high customer satisfaction through effective communication and problem-solving skills. Promoted service upgrades and plans, contributing to monthly sales targets. Documented customer interactions and followed up on pending issues. I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.

RECEPTIONIST

Apollo Study Centre

2020.06-2021.05

(1 年)

Greeted visitors, handled front desk operations, and managed daily administrative tasks. Scheduled appointments, maintained student records, and supported the counselling team. Provided excellent service to students and parents, ensuring a welcoming environment. Assisted in internal coordination and maintained office supplies and communication logs.

教育经历

Govt Model Higher Secondary School

Science

2020.06-2021.04

(1 年)

Successfully completed Higher Secondary Education with a focus on Biology, Maths, Physics, Chemistry. Developed a strong foundation in core academic subjects, along with communication and problem-solving skills.