alexandre

Especialist CX
21 电话客服/网络/在线客服/客服专员/售前客服/售后客服/咨询热线客服/客户成功/商务专员/助理住在 巴西国籍 巴西
分享

简介

Customer service professional with experience in providing efficient, empathetic, and solution-oriented support. Skilled in using CRM tools, clear communication, and teamwork to ensure customer satisfaction and continuous process improvement.

工作经历

Data Annotator

Cientific AI
2025.01-2025.01
Performed annotation, analysis, and classification of large volumes of data, ensuring the accuracy and consistency required for AI model training. Adhered to strict technical guidelines, contributed to algorithm quality, and conducted audits that strengthened the dataset. Collaborated with cross-functional teams to provide insights and enhance processes

Especialist CX

SX Negócios
2024.01-2025.01(1 年)
Delivered exceptional customer service with an emphasis on sales and problem resolution. Maintained high customer satisfaction by addressing inquiries efficiently and empathetically. Utilized CRM tools like Salesforce and Freshdesk to track and resolve concerns, and worked with multidisciplinary teams to optimize service delivery processes.

Sales and Rental Associate

NovaMarka Veiculos, Registro
2023.01-2024.01(1 年)
Provided personalized solutions in vehicle sales and rentals to meet each client's specific needs. Developed a consultative approach that promoted customer loyalty and satisfaction. Managed detailed sales and rental reports, contracts, and inventory control, contributing to operational efficiency and strategic decision-making.

项目

Data annotation

Technical documentation
2025.01-2025.05(5 个月)
artificial intelligence

教育经历

Anhanguera Educacional, Sorocaba-SP, Brasil.

law
2021.01-至今(4 年)
Bachelor of Laws

语言

葡萄牙语
母语
英语
良好

技能

problem resolution
customer service
搜索简历
国籍
职位类别
城市或国家
职位
人才
博客
我的