Anna

Communications manager/sales agent/translator
28 其它/前厅经理/酒店经理/酒店服务员/通信项目管理住在 加拿大国籍 俄罗斯
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工作经历

  • Reservations Sales Agent & Groups Wholesales Representative

    Fairmont Chateau Whistler
    2022.05-2025.05(3 年)
    Led cross-functional coordination between the Hotel's departments and events teams to ensure efficient operations Served as the liaison for 10+ internal teams during the OSS transition to Oracle OPERA Cloud, learning the new system beforehand to support seamless information flow Significantly improved internal processes by 20% by identifying system gaps and reducing human errors Took the initiative to start communication with teams from other properties across the country to exchange our knowledge Initiated and led mini-projects (implementing feedback tracking, training new staff, updating SOPs) that enhanced team performance Authored multiple onboarding manuals with clear, step-by-step instructions for new employees
  • Communications manager, interpreter

    Flata International Education Agency
    2020.06-2022.04(2 年)
    Organized and hosted conferences with partners and investors of the agency Performed emergency negotiations with schools and embassies, created the evacuation plan for students within pandemic restrictions Participated in translating and composing official documents and contracts

项目

  • Food Sovereignty Dinner

    HR Lead
    2019.01-2019.04(4 个月)
    Managed ongoing e-mail correspondence and meetings arrangement Built work schedules and orientation plans; performed staff training and supervised the efficiency Presented reflective reports to the clients and staff

教育经历

  • Camosun College, Victoria BC

    Hospitality Management
    2018.09-2020.06(2 年)
    Key focuses: ● Business leadership ● Human Resources ● Operations management
  • Pacific National University

    Social and Political Technologies and communications, Linguistics
    2014.09-2018.06(4 年)
    Key focuses: ● Languages and cultures' inclusivity ● Strong negotiating skills ● Cross-Functional Communication

语言

法语
一般
英语
精通
俄语
母语
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