工作经历

• Waitress

  Victoria Hotel

  2023.06-至今

  (2 年)

  - Provide attentive table service, including taking orders, serving meals, and clearing tables for up to 50 customers per shift. Explain menu items, daily specials, and beverage options to guests, ensuring a positive dining experience. Deliver excellent customer service by resolving guest complaints and addressing special requests with efficiency. Follow food safety and sanitation procedures to maintain cleanliness and hygiene in the restaurant. Handle cash and credit transactions using POS systems, ensuring accurate billing and payment processing.
• Assistant Waitress

  Lenana Mount Hotel

  2019.02-2023.03

  (4 年)

  - Provided a positive first impression to every guest through a warm, welcoming individual greeting; always maintained a clean and professional appearance. Nurtured a lasting connection with every guest by always showing genuine interest during service and remaining fully engaged throughout. Always observed and identified guest preferences and adjusted service accordingly, anticipating guest’s needs and offering appropriate responses without the guest having to ask. Assisted the Waiter to create a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all Company standards. Assisted the Waiter to deliver food and beverages as requested, on time, in the correct service order Nurtured a lasting connection with every guest by always showing genuine interest during service and remaining fully engaged throughout. Always observed and identified guest preferences and adjusted service accordingly, anticipating guest’s needs and offering appropriate responses without the guest having to ask. Always followed all Company guidelines, policies, and procedures, including USPH protocols

教育经历

• Masai Mara University

  in Human Resource management

  2015.09-2018.11

  (3 年)

  Diploma
• Githunguri Girls High School

  High School Education

  2009.01-2012.11

  (4 年)

  High School Education

语言

证书