Sharon
Customer Service Representative
女28 岁客户代表/电话客服住在 肯尼亚国籍 肯尼亚
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简介
Personable and adaptable educator with a strong background in customer-facing roles and certified in Teaching English as a Foreign Language (TEFL). Skilled in engaging young learners through creative and interactive lessons, with excellent communication, classroom management, and cultural sensitivity. Proven ability to build rapport, maintain a positive learning environment, and deliver effective instruction. Open to relocation and excited to bring energy, patience, and professionalism to a classroom setting in China.
工作经历
Customer Service Representative
Teleperformance Kenya2023.10-2024.11(1 年)Handled incoming customer inquiries via phone, email, and chat. Delivered accurate information and resolved customer issues with empathy. Documented interactions and updated databases efficiently. Escalated complex issues to the relevant departments. Contributed to improved customer satisfaction ratings through team collaboration.Retail Sales Associate
LC Waikiki2020.09-2022.07(2 年)Provided excellent customer service and support on the sales floor. Greeted customers, offered product assistance, and resolved queries. Maintained stock levels and liaised with management when required. Adapted quickly to changes in inventory and product updates.
教育经历
United States International University
Hotel and Restaurant Management2015.09-2018.09(3 年)Pursued a Degree in Hotel and Restaurant Management where I completed 3 years into the course before dropping out due to unforeseeable circumstances.Jaffery Institute of Professional Studies
Marketing2014.01-2014.06(6 个月)ABE level 4 introduction to Marketing where I achieved top student in Introduction to Marketing
语言
中文（普通话）
不会
证书
Teaching English as a Foreign Language (TEFL) – The TEFL Org
2022.08
技能
Communication
Patience and Empathy
Time management
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25****9839
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