• Developed new executive dashboards to support strategic decision-making and performance monitoring. • Designed and built a new data warehouse to support promotional analytics and reporting needs. • Authored functional documentation including Functional Specification Documents (FSDs) to align business and technical requirements. • Analyzed user requirements and provided end-to-end data and BI solutions tailored to business needs. • Collaborated closely with stakeholders to translate business questions into actionable insights through data.

• Created and managed support tickets for follow-ups, repossession, and recovery cases. • Developed automated reports and interactive dashboards for performance tracking and business insight. • Built a commission and incentive system aligned with performance goals for employees and supervisors. • Led stakeholder meetings, documented minutes (MoM), and proposed tailored solutions to meet operational needs. • Designed and implemented ETL mechanisms to improve data integration and processing speed. • Developed data extraction for the auto-dialer system to ensure timely and accurate data delivery.