• Oversaw the daily operations of the main pool, kids’ pool, and hot jacuzzi, ensuring safety, cleanliness, and compliance with hygiene standards. • Managed recreation memberships, including processing applications, handling guest inquiries, and coordinating with security for parking access cards. • Supervised and trained recreation staff, lifeguards, and cleaning personnel, ensuring efficient workflow and high-quality guest service. • Processed guest payments and uploaded transactions into the hotel’s MICROS system, ensuring accurate billing and reporting. • Maintained and monitored sauna and steam rooms, ensuring proper functionality, cleanliness, and guest safety. • Handled payroll processing, scheduled staff shifts, and ensured adequate coverage for all recreation facilities. • Ordered supplies and equipment for the recreation department, ensuring seamless operations and well-maintained facilities. • Assisted in maintaining pool water quality, checking pH and chlorine levels for compliance with safety regulations. • Conducted daily inspections of pools, changing rooms, and recreation areas to ensure the highest hygiene and cleanliness standards. • Operated and maintained cleaning machines to uphold sanitation and facility upkeep. ACTIVITIES AND INTERESTS • Water safety and lifesaving operations. • Fitness, wellness, and recreational activities. • Facility management and hygiene maintenance. • Organizing sports and outdoor activities. • Customer service and guest engagement. • Hospitality management systems (Opera PMS & MICROS) SKILLS • Strong swimming and lifesaving techniques. • First Aid and CPR certified. • Pool maintenance and water quality management. • Sauna, steam room, and massage service knowledge. • Recreation membership handling and guest relations. • Payment processing and billing using MICROS & Opera PMS. • Team leadership, staff scheduling, and payroll processing. • Facility hygiene and cleaning machine operations. • Jet Ski operation and water sports safety. • Microsoft Office (Word, Excel,PowerPoint, Outlook). • Strong communication and problem-solving skills. • Organized and coordinated fitness programs, recreational activities, and wellness services, including massage bookings for members and guests. • Acted as the primary point of contact for guest concerns, incident reports, and operational improvements. Recreation Supervisor

• Supervised daily operations of the recreation department, ensuring a high standard of guest service and safety. • Managed and trained lifeguards and recreation staff, ensuring compliance with safety regulations and operational procedures. • Monitored pool and recreational facilities, ensuring cleanliness, maintenance, and adherence to safety protocols. • Organized and coordinated recreational activities, events, and fitness programs to enhance guest experience. • Assisted in scheduling staff shifts and maintaining proper coverage for all recreational areas. • Handled guest inquiries, concerns, and incident reports professionally and efficiently. • Collaborated with other departments to ensure smooth operations and guest satisfaction. • Coordinated with other departments to streamline recreation operations and guest experiences.

• Spotting hazards and preventing accidents. • Controlling unruly behavior. • Water rescue. • First aid including CPR. • Overseeing activities at an aquatic facility. • Assisting with swimming lessons and Supervising swimmers. • Explaining and enforcing rules, regulations, and policies to ensure the safety of patrons. • Monitoring designated areas to recognize signs of danger. • Warning swimmers regarding unsafe situations. • Maintaining order in swimming areas. • Responding to emergencies and rescuing swimmers in danger of drowning. • Performing first aid procedures. • Supervises and assists in cleaning the pool and related facilities and equipment, assists with chlorine residual water tests and with records and charts of water tests and records of accidents, and adds chemicals to pool water as directed. CURRICULAR ACTIVITIES • Participated in lifeguard training programs and safety drills. • Conducted fitness and wellness programs for guests and members. • Organized and led recreational events and sports activities. • Attended hospitality and customer service workshops. • Trained in Opera PMS & MICROS for guest payments and billing. STRENGTH • Highly responsible and safety- conscious. • Excellent teamwork and leadership abilities. • Strong attention to detail and hygiene standards. • Ability to handle emergency situations calmly and efficiently. • Strong organizational and multitasking skills. • Proficient in handling guest transactions and record-keeping. • Passion for guest satisfaction and service excellence. REFERENCES Mr. Abazer Mohammed Hashim. IT Officer abazer.mohammed@rotana.com +974-30473614 Mr. Lakruwan Fernando. System Engineer (IT Department) North Manufacturing (PVT) Ltd, Sri Lanka lakruwan.fernando@northsails.com +94-771077739

• Identify the causes of networking problems, using diagnostic testing software and equipment. • Deploy, configure and upgrade network software, such as enterprise antivirus or diagnostics programs. • Implement and maintain emergency backup and restore systems for mission-critical network servers. • Regulate user access to sensitive files to protect against internal security breaches. • Responsible for end-user desktop support, and the maintenance of servers and other networked devices. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Installed and fixed HD displays and projectors and setup of surround sound receivers, sources and speakers. • Set up microphones, sound systems, projectors, and other AV equipment for various events.

Network and System Administration

Japanese language