简介

工作经历

• RECEPTIONIST/SUPERVISOR

  TDA COUTURE GHANA

  2024.12-至今

  (8 个月)

  • I enhance client satisfaction and loyalty through personalized follow-ups and excellent customer service. • I maintain a clean, organized, and welcoming office environment, contributing to positive client experiences. • I monitor and ensure timely completion of outstanding orders within agreed timelines, improving operational efficiency • I supervise tailors to ensure timely delivery of high-quality work while maintaining professional standards. • I issue invoices and receipts while accurately recording and reconciling payments, ensuring financial integrity. • I conduct daily inventory checks to ensure fabric availability and prevent stock shortages.
• CALL CENTER AGENT (VOLUNTEER)

  OLD ELECTORAL COMMISSION

  2024.08-2024.12

  (5 个月)

  • Conducted outreach to clients regarding upcoming elections through automated calls, addressing inquiries, and providing necessary assistance. • Managed inbound calls, offering prompt responses and detailed feedback. • Ensured client information confidentiality by securely managing records on a dedicated desktop and account system. • Provided customer service, addressing queries and providing information with courtesy and professionalism. • Trained new recruits
• Standards, Quality and Assurance Officer

  NATIONAL SERVICE - GHANA TOURISM AUTHORITY

  2023.10-2024.10

  (1 年)

  • Ensured issuance of licenses to tourism registered enterprises, both formal and informal. • Maintained meticulous record-keeping procedures. • Conducted inspections to assess the operational status of enterprises, both new and active, ensuring compliance with regulations, grading them accordingly, and issuing licenses as appropriate • Typed and printed memos and letters
• INTERN (HOUSEKEEPER, KITCHEN ATTENDANT, WAITRESS, FRONT DESK)

  NODA HOTEL

  2022.09-2022.12

  (4 个月)

  • Assisted with housekeeping tasks, ensuring cleanliness and order in guest rooms and common areas. • Supported kitchen operations by participating in food preparation and maintaining a hygienic kitchen • environment. • Actively engaged in waiter duties, providing attentive service to guests in the dining area. • Gained experience in front desk operations, handling guest inquiries, reservations, and check-ins. • Embraced the opportunity to learn and apply various aspects of the hospitality industry during the internship.

教育经历

• Kwame Nkrumah University of Science and Technology

  Hospitality and Tourism Mangement

  2019.08-2023.11

  (4 年)

  Graduate

语言

证书