工作经历

• Senior Manager, Learning Technology & Salesforce Operations

  OpusVi (formerly DHGE)

  2022.06-至今

  (4 年)

  • Design and facilitate training sessions for diverse learners, adapting content to support engagement, understanding, and knowledge retention. • Develop learning resources and instructional materials that improve learner participation and outcomes. • Support onboarding and training initiatives, helping learners navigate new educational environments and systems. • Collaborate with cross-functional teams to improve learner experiences and access to educational resources. • Monitor learner engagement and participation data to support continuous improvement initiatives.
• Childcare Volunteer

  N/A

  2022.08-至今

  (4 年)

  • Provide evening and overnight care for my godson, from ages 1–4, including meals, bathing, bedtime routines, and supervision. • Plan and participate in age-appropriate activities, including reading, story time, outdoor play, and educational games. • Support the child's daily routine while building a safe, positive, and trusting environment.
• Volunteer English Teacher

  Gaodian Public Welfare Library-Xiamen City, Fujian Province

  2026.07-至今

  -Lead English language sessions for two differentiated student groups (Grades 1 to 3 and Grades 4 to 6) -Classroom management and status weekly status reports -Collaborate with a co-teacher while serving as lead instructor, adapting content and delivery to meet varied age groups and ability levels
• CRM Specialist

  OpusVi (formerly DHGE)

  2020.08-2022.06

  (2 年)

  • Supported student success through ongoing communication, guidance, and individualised learner support. • Built positive relationships with diverse student populations through culturally responsive communication and support. • Developed communication workflows that improved learner engagement throughout the student journey. • Collaborated with academic and administrative teams to ensure students received timely information and support.
• Enrolment Advisor / Salesforce Trailblazer

  OpusVi (formerly DHGE)

  2019.10-2020.08

  (1 年)

  • Facilitated group presentations and one-to-one guidance sessions for prospective learners from diverse educational and cultural backgrounds. • Provided individualised learner support, adapting communication and guidance to meet diverse learning needs and goals. • Assisted students in navigating admissions processes and educational pathways. • Built strong relationships with prospective students through active listening, advising, and ongoing support.
• Admissions Advisor

  Academy of Learning Career College

  2019.02-2019.09

  (8 个月)

  • Supported learners in identifying educational pathways and achieving their academic goals. • Provided guidance throughout the admissions process while maintaining a student-centred approach. • Communicated programme information clearly and effectively to prospective students from diverse backgrounds.
• Admissions Assistant & International Student Ambassador

  Centennial College International Education Centre

  2016.09-2018.12

  (2 年)

  • Supported international students throughout orientation and academic transition, fostering confidence and engagement in a new learning environment. • Assisted students from a wide range of cultural and linguistic backgrounds, developing strong cross-cultural communication skills. • Contributed to student support initiatives that enhanced the overall international student experience.

教育经历

• Toronto Metropolitan University

  Commerce (Honours)-Human Resource Management

  2022.09-2025.06

  (3 年)

  A four-year business degree that balances core commerce principles with specialized human capital management strategies.
• Centennial College

  Business Administration Leadership and Management

  2016.01-2018.12

  (3 年)

  A three-year, high-level business credential that emphasizes practical leadership, strategic management, and real-world execution
• Caribbean Examination Council

  General Studies

  2013.09-2015.08

  (2 年)

  Studied a mix of humanities with French

证书