- Led strategic initiatives that drove a 30% increase in program enrollment and boosted revenue through data-driven decision-making and service optimization. - Developed and executed innovative growth strategies, enhancing organizational visibility, stakeholder engagement, and community impact. - Planned and managed large-scale organizational events, including educational workshops and community outreach programs, attracting high attendance and media recognition. - Improved customer retention by implementing streamlined feedback and quality control processes, achieving an 85% satisfaction rate. - Directed cross-functional teams, fostering professional development through mentorship, performance training, and leadership coaching to enhance service excellence. - Optimized daily operations, increasing efficiency and reducing costs by 20% while maintaining high-quality standards. - Collaborated with marketing and communications teams to develop high-impact brand awareness and engagement campaigns across multiple platforms. - Recognized for transforming and positioning the organization as a top-tier institution within its sector.

- Designed and delivered dynamic, interactive coaching programs, leading to a 25% increase in participant enrollment and measurable skill development. - Developed and facilitated specialized workshops and training sessions, including STEM-focused events, hands-on demonstrations, and leadership seminars, fostering engagement and professional growth. - Launched a high-impact mentorship and coaching program, driving continuous learning, career progression, and revenue growth. - Consistently received outstanding feedback for innovative coaching methodologies, personalized guidance, and effective communication strategies. - Strengthened client retention and loyalty, achieving a 90% re-enrollment rate through customized development plans and results-driven coaching.

- Enhanced learner engagement and retention by designing innovative, student-centered teaching methodologies and delivering personalized instruction to meet diverse learning needs. - Led the planning and execution of high-impact educational events, including open houses, cultural exchange programs, and industry workshops, fostering stronger community and institutional engagement. - Collaborated with academic leaders, training specialists, and key stakeholders to develop and implement cohesive, outcome-driven educational experiences that align with organizational goals.

- Led business strategy & growth, overseeing marketing, sales, and operations, resulting in a 30% annual revenue increase and solidifying the company's position as a premier event provider. - Designed and executed high-impact events for corporate and private clients, managing 200+ large-scale conferences, luxury weddings, and exclusive themed parties, earning a 95% client retention rate. - Developed and implemented data-driven marketing campaigns, boosting brand awareness and expanding the client base by 40% within three years. - Optimized vendor and supplier management, reducing costs by 15% while enhancing service quality, leading to higher profit margins and customer satisfaction. - Built and mentored high-performing teams, fostering a culture of innovation and efficiency that streamlined event execution and enhanced customer experience.

- Orchestrated end-to-end event strategy and execution for high-profile international exhibitions, cultural festivals, and corporate conferences, delivering seamless experiences that elevated brand presence. - Forged strategic partnerships with key vendors, sponsors, and stakeholders to enhance service offerings, optimize costs, and maximize event impact. - Spearheaded budget optimization and timeline management, ensuring flawless execution while maintaining profitability and operational efficiency. - Personalized event experiences to align with brand messaging and audience engagement goals, leading to increased client retention and post-event conversions.

- Consistently exceeded sales targets by leveraging market insights, customer data, and personalized sales strategies to drive revenue growth. - Developed and nurtured long-term client relationships, enhancing customer retention, loyalty, and repeat business. - Identified new business opportunities and implemented strategic sales initiatives, contributing to overall company expansion and profitability.

Master of Hospitality Management and Administration

Bachelor of Hospitality Management and Administration