ONG HAI CHUEN's 简历

ONG HAI CHUEN

男

销售工程师

住在新加坡

国籍新加坡

简介

With over 20 years of professional experience, I have honed my skills in various technical and sales roles. At RS-Components, I spent 8 years excelling in Technical Support, Customer Service, and Indoor Sales Support, handling both local and regional responsibilities. My expertise spans automation hardware and software support, with significant contributions to pre-sales and post-sales activities. During my 4 years at SMC, I successfully managed channel sales through online distributors and traditional distributors within Singapore. My background in Electronic and Pneumatic Systems has been instrumental in these roles. In my most recent role at HoST, I focused on the sales of Robotic solutions, including Cobots and Autonomous Mobile Robots (AMRs). I also played a key role in educating and establishing strategic partnerships to drive mutual growth.

工作经历

Technical Sales Engineer
SESTO Robotics
2025.11-2026.04
(6 个月)
Led solution selling, technical scoping, and post-sales support for SESTO’s AMR portfolio across healthcare, logistics, and manufacturing environments. Managed tender preparation, including requirements analysis, solution design, cost estimation, and technical documentation. Delivered technical consultation and system design input to align customer workflows and infrastructure readiness with SESTO AMR capabilities. Conducted site assessments and site walks to evaluate deployment feasibility, safety considerations, and integration requirements. Supported integration partners with interface specifications, deployment planning, and troubleshooting to ensure smooth project execution. Drove customer engagement through demos, presentations, and structured follow-ups, accelerating AMR adoption across multiple industries. Represented SESTO Robotics at international trade shows, conducting live demonstrations and engaging prospective customers. Strengthening partner development by coordinating with distributors, system integrators, and technology partners to expand market reach.
Sales Engineer
PBA Systems Pte Ltd
2025.05-2025.11
(7 个月)
Managed component sales across precision motion control and automation product lines. Oversaw full lead-management workflow from qualification to conversion and follow-up. Supported project-based sales involving high-precision motion systems and custom automation requirements. Worked on XYZ table projects, providing technical recommendations and solution alignment. Promoted direct-drive motors, ironcore/ironless linear motors, and advised customers on performance and application fit. Collaborated with engineering teams to ensure correct product selection and integration feasibility. Built and maintained customer relationships across manufacturing, robotics, and automation sectors.
Service Engineer
XSQUARE Technologies
2024.01-2024.07
(7 个月)
Managed daily workshop and onsite operations to ensure smooth service delivery. Developed service policies, workflows, and after-sales procedures to improve efficiency. Provided onsite and remote technical support, risk management, and customer communication. Ensured staff readiness through briefings, training, and equipment preparation. Configured customer reporting in Zoho Desk and managed escalations. Prepared quotations for after-sales services and contracts.
Solutions Sales Consultant
HoST Pte Ltd
2022.07-2023.09
(1 年)
Spearheaded MiR AMR promotion and deployment, contributing to HoST becoming MiR’s first Excellent Partner in Asia (2023). Managed AMR deployment projects at NCCS and major NAND wafer fabs. Supported design and acceptance of AMR top modules for healthcare and semiconductor applications. Conducted educational outreach at CHART Design Lab and tertiary institutions. Promoted MiR AMRs, Dobot cobots, Pudu service robots, and Gaussian cleaning robots. Collaborated with system integrators to deliver customised automation solutions.
Sales Engineer
SMC Corporation Singapore
2018.11-2022.07
(4 年)
Directed distributor channel sales across Singapore (traditional + online). Conducted sales and stock forecasting to align inventory with market demand. Delivered product training to distributor sales engineers. Managed coordination for air, sea, and local shipments. Provided technical support, failure analysis, and reverse engineering for local market needs. Developed strong expertise in wafer manufacturing processes and customer requirements.
Customer Support Engineer/ Helpdesk
MPDV Mikrolab GmbH
2017.01-2018.02
(1 年)
Provided global technical support for MES systems via phone, email, and remote access. Supported 24-hour “follow-the-sun” operations for US-based customers. Managed customer expectations and escalated issues to second-level support. Assisted in data collection for analysis and solution development. Maintained Omnitracker records and supported license inquiries.
Technical Support Team Lead (SEA)
RS Components
2015.10-2016.03
(6 个月)
Trained and guided new team members across Southeast Asia. Monitored contact centre operations (Avaya) and managed SLA performance. Led GRN process finalisation and handover to the Hong Kong team. Served as Lead Fire Warden and Certified First Aider.
Technical Support Consultant
RS Components — Singapore
2010.04-2015.10
(6 年)
Provided technical support across SEA and Export markets. Conducted pre-sales analysis, product recommendations, and testing. Performed failure analysis and managed GRN processes. Liaised with manufacturers for repairs and replacements
Senior Technical Support Consultant
RS Components
2013.06-2015.10
(2 年)
Managed KPI dashboards (Open Orders, GRN). Led SEA LiveChat project (LivePerson via Microstrategy). Conducted post-sales site visits and organised roadshows. Led the Cross-Referencing Centre (CRC) team. Delivered SAP change-management training to 30+ staff. Contributed to CCAS award-winning operations.
Acting Team Leader Cross Referencing Centre (CRC)
RS Components
2009.09-2013.06
(4 年)
Planned monthly manpower movement for CRC and SG Tech Team. Liaised with sales and technical teams across SEA. Conducted pre-sales analysis, product recommendations, and testing. Prepared training materials and trained new team members. Managed CRC project timelines and customer service functions. Contributed to CCAS Silver Awards (2010, 2012) and Bronze Award (2010).
Technical Support Consultant
RS Components
2008.04-2009.09
(1 年)
Provided technical support across SEA and Export markets. Conducted pre-sales analysis, product recommendations, and testing. Performed failure analysis and managed GRN processes. Liaised with manufacturers for repairs and replacements.
Finacial Advisor
Prudential Assurance
2006.08-2007.07
(1 年)
Provided insurance sales, financial planning, and client relationship management.
Engineer Assistant
Seagate Technology
2005.12-2006.06
(7 个月)
Performed preventive maintenance and repairs of MC100 testers with 4-axis robotic arms. Supported cleanroom operations and production yield targets. Collaborated with engineers on upgrade projects and production issue resolution.
Administrative Support Specialist
Ministry of Defence (MINDEF)
2003.06-2005.10
(2 年)
Supported Manpower Database Managements Data Analytics, Rewards, and Recognition processes. Annual SAF Career progression Statics. (Data Analytics)

教育经历

Temasek Polytechnic
Specialist Diploma in Robotics & Automation
2025.01-2026.01
(1 年)
Electronic Engineering (ETCM) Intern in Phillip Domestic Appliance Products (DAP) Singapore Robotic Games 2002 Sumo Robot (Final Year Project)
Temasek Polytechnic
Diploma in Electronic Engineering
1999.01-2023.01
(24 年)
Activities: Goju Ryu Karate Club, Sanda Club, Singapore Robotic Games (Sumo Robot – FYP)
Temasek Polytechnic
SPECIALIST DIPLOMA IN ROBOTICS & AUTOMATION
Post‑Diploma Certificate in Automation - Manufacturing Equipment & Troubleshooting - Automation Control & Interfacing Post‑Diploma Certificate in Robotics - Robotics Systems, Control & Troubleshooting - Robotics Integration & Adaptation Specialist Diploma in Robotics & Automation