Co‐managing remotely the pita bread production line, coordinating with on‐site teams, and ensuring quality, efficiency, and compliance in Arabic bread manufacturing.

Leading support operations, resolving customer queries, escalating complex issues, coordinating cross-functional teams, ensuring SLA compliance, managing risk and product lifecycles, preparing detailed reports, and overseeing recruitment to maintain high service standards and client satisfaction.

Senior IT Leader with extensive experience managing IT infrastructure across multiple Eurasia offices, specializing in network administration, system performance monitoring, troubleshooting, user support, asset management, and ITIL/ITSM practices. Skilled in Active Directory, OS installation and upgrades, firmware/software patching, cloud services, and video conferencing platforms, ensuring secure, stable, and efficient IT operations.

Collecting and analyzing drive test data across GSM, UMTS, and LTE networks, utilizing performance tools for post- processing, supporting new device field testing, conducting site surveys, and coordinating with optimization teams to deliver accurate reports and enhance service quality for customers.

Preparing solution configurations for wireless and IT product lines, resource planning and allocation, and serving as a key communication channel between technical teams and sales to ensure seamless delivery and customer satisfaction.