- Converted new French speakers to online platform to practise their vocabulary (Storytelling of titles, emotionalmarketing of photo stories) - Consistently collaborated with authors and professors (technical / cultural translation) to check new linguistic trends.

- Resolved over 1000 technical queries (network configuration , troubleshooting meetings, escalations) - Reduced resolution time and respect of SLAs (100% compliance rate) - Annual award: best performance and proactivity (achievement of objectives)

- Directed digital marketing campaigns across social media (30% growth in user engagement) - Crafted the brand story for MyEmotions app, earning an honorable mention in the Google EU Ideathon competition. - Orchestrated the 'Solution Challenge' event, established key partnerships with sponsors such as EPAM and Nokia.

- Advised more than 80 customers per day ( flight reservations , cancellations, delays ,baggage claims) - Increased sales by 10%(special holiday offers, voucher, bundles) - Top 3 performers (productivity, KPI analysis)

I have a bachelor in English studies and a masters in applied Linguistics

English studies and communication