Execute routine computer maintenance and troubleshooting, ensuring 95% system uptime and minimizing disruptions. Deliver technical support to 30+ users, resolving 85% of IT-related issues on the first attempt to improve efficiency. Administer software installations and system updates across 50+ workstations, ensuring compliance with IT policies. Fortify network security and system integrity, identifying and mitigating security risks before escalation. Oversee IT inventory management, tracking and reconciling hardware and software assets, reducing unaccounted equipment by 15%. Compile and document recurring technical issues and solutions, streamlining troubleshooting and reducing repeat support requests by 20%.

Administered Microsoft Office applications for document processing and data management, enhancing workflow efficiency by 30%. Diagnosed and rectified hardware/software issues, reducing system downtime by 25% through proactive troubleshooting. Edited and optimized graphics and videos for official presentations, improving content engagement by 40%. Installed, configured, and secured network systems, resolving 90% of connectivity issues without escalation. Deployed and maintained computer hardware & software across 50+ devices, ensuring 98% system performance efficiency. Developed and implemented IT best practices, reducing recurring technical issues by 20% through preventive maintenance. Trained and guided end-users on software applications and IT protocols, decreasing help desk requests by MM 15%.

MASTERS: Computer Science Comilla University - Chandpur, Bangladesh