(1 year 7 months) Pioneered and launched the first Rebag boutique inside Bloomingdale’s— the first full-service luxury resale store in a U.S. department store—leading concept execution, brand integration, and a hospitality-driven, Forbes Five- Star–inspired service model in a nationally visible environment. Achieved 138.58% of annual sales target in the first year, establishing the location as the company’s top-performing boutique and setting new performance benchmarks. Transformed Rebag’s training and certification program by introducing elevated hospitality standards and service principles, shaping a refined client experience rooted in warmth, professionalism, and luxury-level consistency. Enhanced team capability through clear service expectations focused on gracious interaction, thoughtful discovery, anticipatory guidance, personalized recommendations, seamless execution, and disciplined CRM follow-through. Cultivated a training culture emphasizing hospitality fundamentals—warm greetings, active listening, confident product presentation, omni-channel smoothness, precise documentation, and timely Endear communication— raising the bar for client experience and operational discipline. Earned certifications in authentication foundations, luxury brand expertise, omni clienteling systems, and Forbes Five-Star service standards, demonstrating mastery and setting the boutique’s model for excellence. Drove robust sales growth aligned with Rebag’s high-volume business model, strengthening the brand’s position in the multi-billion-dollar resale market through loyalty-building hospitality and operational precision. Oversaw all boutique operations, including inventory management, authentication, visual presentation,allocation, appointment flow, and sales execution, ensuring flawless alignment with Rebag and Bloomingdale’s expectations. Developed and empowered a high-performing team, cultivating expertise in luxury service, certification readiness, and C.L.A.I.R.-guided product education.

(1 year 1 month) Generated A-Volume sales through promotional campaigns, merchandising techniques, and strategic client outreach. Thus increasing retail customer volume by 25% within the last two quarters. Resolved customer service issues by using analytical skills and top-tier industry expertise. Resulting in consistent brand loyalty and customer satisfaction. Worked directly with our VIP Client Manager to aid in fostering VIP client relationships,Editorial Pulls and Rentals,A-List Appointments and Hosting Private Events.Thus creating consistent brand visibility, profitability and recurring clientele. Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Enhanced inventory system accuracy, reducing discrepancies by 40%. Assist our Marketing Team to drive business growth and profitability on all social media platforms. Resulting in press coverage featured in The New York Times, Harper's Bazaar,Vogue,GQ and Forbes. Streamlined store operations, reducing costs by 15% while maintaining exceptional standards and quality. Pioneered training programs to lift employee performance through enhancing team product understanding, exceeding sales goals, creating million dollar client books and understanding back of house operations. Analyzed market trends to inform product selection, increasing sales of targeted items by 40%. Optimized merchandise layout based on consumer behavior analysis, enhancing shopping experience. Implemented rigorous quality control checks, ensuring product excellence and customer trust.

(1 year 5 months)

(1 year 1 month) Drove team revenue totals by consistently surpassing top sales numbers and maintaining a high conversion rate. Applied prospecting expertise to generate and pursue leads,setting up appointments and luxury events to nurture and sustain budding relationships creating an 86% increase in sales. Support with the execution of high-profile selling events, and visual merchandising installations as they relate to product launches, events, and branding initiatives. Maintained an understanding of current inventory, merchandising, and in- store placement to develop effective sales strategies and visually appealing displays. Ensure the merchandise chosen for each creative campaign display are bold and impactful while being properly installed, styled, and lit. Gathered and Analyzed data to asses customer preferences and trends in order to capitalize on current market conditions.

(2 years 6 months) Incorporate current trends into a home’s style and decor to make a living space look as appealing as possible to impress potential luxury buyers. Install furniture and other items to decorate buyers’ homes, then remove the staging items when the home goes off the market. Overhauled the staging & styling program which resulted in a 150% increase in sales within the last 18 months. Thus increasing overall property value. Coordinated contractors to install new lighting, paint interiors, vanities, and fixtures throughout luxury listings to enhance their visual appeal & increase sales price obtained. Spearheaded a new inventory system for managing and storing staging items to promote increased efficiency.

Coordinated final fittings, alterations, photoshoots, and model calls. Sourced fabrics, materials, and trims for final garment and accessories construction. Assembled and packaged cut tickets, style numbers, mood boards, and steamed garments for the final show presentation. Facilitated VIP seating charts, accommodation, and garment transportation to the final venue.

Collaborated in the designing, construction, pattern making, and styling of garments to be worn in the Grand Rapids Film Festival. Conducted trend research, concept development, flat sketching, mood boards, and sourcing fabric and trims. Managed model calls, rehearsals, press appearances, alterations, final fittings, and garment transportation. Worked closely alongside Emmy Award Winning Producer Jacob de La Rosa to ensure his creative vision was met.

Developed online access to the museum's garment and accessories database, through extensive research, in-depth assessment, and accurate historical documentation. Collaborated on cataloging procedures and guidelines for controlled vocabulary, keyword tagging, and file naming. Led showroom organization, incoming and outgoing donations, handling and preserving artifacts, photoshoots, and general administrative duties. Staged historical fashion site-specific displays and exhibitions for public, donor, and fundraising events.