工作经历

• Customer Support Specialist

  Randstad

  2022.08-2025.03

  (3 年)

  • Provided remote technical support in English to customers across the EMEA region, resolving hardware and software issues for smartphones, PCs, tablets, and smartwatches. • Diagnosed and troubleshooted a high volume of technical issues (30+ daily), achieving a 95% first-contact resolution rate. • Utilized ticketing systems to log, track, and manage customer cases efficiently. • Liaised with engineering teams to escalate and resolve complex software bugs, improving the feedback loop between customers and developers.

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