简介

工作经历

• Business Specialist/Business Development Executive/Key Account Manager

  Yes Optus/OBC Brisbane North

  2017.11-2024.08

  (7 年)

  · Understand the needs and profiles of businesses to promote and increase sales. · Provide quality customer service (including educating, demonstrating, and contrasting a variety of products according to customer needs), offer cost-effective and innovative solutions to clients, and lead them through the opening and closing processes. · Balance multiple processes and perform detailed tasks in an efficient and organised manner while maintaining effective communication and successfully building trust with customers. · Drive a high-performance environment by coaching and mentoring to ensure the team is skilled in Optus Business products, tactical offers, and value propositions. Train new staff on all necessary processes and procedures in the retail environment. · Remain up-to-date on emerging and changing technologies · Successfully and effectively devise and execute strategies to solve multi-layered issues · Exhibited a strong ability to manage ambiguity and adapt to constantly evolving business situations. Thrived in fast-paced environments and provided swift responses to sudden changes. · Work independently with strong time management and follow-through initiatives. · Collaborate with the wider team to seek opportunities to improve the overall experience for business customers. · Reporting and management of sales pipelines both individually and within a team
• Brand Ambassador

  Retail Safari

  2016.07-2018.06

  (2 年)

  · Maintained a positive customer experience by remaining approachable, confident, and friendly · Proven ‘people person’ that focuses on the user · Strong understanding of the ‘Sales Process’ and how to convert customer conversations into sales · Enthusiastic and energetic team player that proactively shares knowledge to drive a culture of high performance · Can-do attitude with a willingness to take on any given task and the ability to multitask during peak hours

教育经历

• Griffith University

  BA International Business (specialty: Asian Business)

  2019.03-2022.07

  (3 年)

  Completed a Bachelor of International Business with a focus on Asian markets, trade development, and cross-cultural business strategy. Gained academic insight into international marketing, regional economic integration, and global supply chains. Studies support my goal of contributing to Chinese companies expanding into overseas markets.

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