工作经历

• Technical Support Agent

  Teleperformance

  2024.08-至今

  (1 年)

  • Resolved customer complaints and inquiries • Diagnosed and troubleshot technical issues with hardware, software, and networks • Trained customers on the proper use of their tech devices • Developed and maintained customer service policies and procedures to ensure adherence to company standards • Consistently hitting company targets
• Coffee Specialist

  Nespresso

  2024.01-2024.07

  (7 个月)

  • Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste • Trained new staff members on proper coffee preparation and customer service techniques • Developed and maintained relationships with key customers, resulting in an increase in customer loyalty • Trained and educated new customers to the Nespresso brand • Embodied a professional attitude and excellent personal presentation • Consistently met both personal and team based KPIs
• Steward

  C2C Gi Group

  2022.11-2024.06

  (2 年)

  • Worked well independently and on a team to solve problems. Organized and prioritized work to complete assignments in a timely, efficient manner. • Maintaining a high level of customer service to ensure the best experience for supporters • Assisted in Sky Lounge / VIP Lounge • Participated in staff and team meetings and offered a positive presence and outlook. Details
• Receptionist

  Ecostilla

  2023.11-2024.05

  (7 个月)

  • Assisted with basic administrative tasks such as photocopying, filing, and faxing • Organized and coordinated meetings and events, including preparing agendas and taking minutes • Developed and maintained strong relationships with vendors and suppliers • Received, sorted, and distributed mail and other deliveries in a timely manner • Provided information to visitors and callers, referring them to the appropriate department • Ordered office supplies, managing and replenishing stock levels
• Receptionist

  Hotel

  2023.06-2023.09

  (4 个月)

  • Utilized computer systems to efficiently manage bookings and reservations through Ericsoft system • Maintained a clean and organized reception area • Greeted and welcomed guests in a friendly and personable manner • Demonstrated excellent communication skills and maintained a professional demeanor with guests and colleagues • Established and maintained a professional relationship with vendors to ensure timely delivery of supplies • Processed incoming and outgoing mail and packages • Demonstrated excellent customer service skills by greeting guests and providing helpful information
• Sales Consultant at

  EF, Milano

  2022.11-2023.02

  (4 个月)

  • Provided rich and inspiring consumer insights. • Demonstrated success planning and presenting solutions. Identified and developed new referral sources. • Cultivated long-term key relationships with key stakeholders • Maintained professional work relationships with clients by providing superior customer service. • Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity • Implemented effective marketing techniques and strategies to hit personal targets
• Sales Specialist

  Nespresso

  2020.05-2021.06

  (1 年)

  • Being responsible for providing high quality customer service to key commercial clients via email, phone and live chat • Problem-solving for Nespresso business customers via any touch point • Providing back office support to the B2B commercial team in contract and customer data management • Processing customer standing and purchase orders to ensure rapid delivery times • Handling billing and invoice inquiries for large scale customers • Helped to increase sales in both the current client base as well as growing the number of new clients added to that base. • Assisted clients with purchases, concerns, and product information.
• Coffee Specialist, Nespresso, Perth

  Nespresso

  2014.10-2020.06

  (6 年)

  • Delivered 5-star customer service • Shared expertise of our coffee brand with our customers and club members • Trained and educated new customers to the Nespresso brand • Embodied a professional attitude and excellent personal presentation • Consistently met both personal and team based KPIs • Responsible for Visual Merchandising for 2 years • Achieved 100% visual merchandising compliance Conducted 100% of all required sales and product training
• Front Counter

  Mcdonalds

  2010.01-2013.12

  (4 年)

  • Greeting guests • taking orders and processing payments • Preparing food and drinks • Managing delivery and mobile orders • Assembling orders and packaging take-out and delivery Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself

教育经历

• Curtin University of Technology

  Bachelor of Commerce

  2015.03-2020.10

  (6 年)

  Commerce
• Melville Senior High School

  High school

  2009.03-2013.11

  (5 年)

  School

语言