Provided exceptional customer service and support to candidates, addressing inquiries and guiding them through the visa application process. Negotiated with candidates to secure and verify the necessary documentation for various visa applications, ensuring compliance with all requirements. Conducted thorough audits of candidate documents, ensuring they met company standards and regulatory requirements. Navigated complex visa application systems with expertise, ensuring smooth processing of candidates' applications. Assisted candidates in the skills assessment process by ensuring all necessary documentation was accurately audited, uploaded, and submitted through intricate Dashboard portals. Maintained strong relationships with partner institutions through regular communication and collaboration to ensure seamless processing of candidate applications. Ensured accurate and organized documentation of gathered materials and communication for efficient filing and record-keeping purposes.

Utilized a diverse range of teaching methods and strategies to support intermediate and upper-intermediate students, tailoring lessons to address individual learning needs and enhance engagement. Taught English for Academic and Professional Purposes, Research, and courses focused on Understanding Culture, Society, and Politics to Grades 11 and 12 students, fostering critical thinking and academic growth. Developed and implemented comprehensive lesson plans, assignments, and assessments aligned with curriculum standards, ensuring a well-rounded learning experience for students. Provided guidance and support to students, helping them develop academic and personal skills necessary for success in higher education and professional environments. Took on leadership roles as a Guidance Counselor, offering counseling and academic support to students, while also addressing emotional, social, and developmental concerns.

(February 5, 2021 - September 28, 2021) Responded promptly and professionally to client email inquiries, providing clear, accurate information and addressing concerns in a timely manner. Conducted in-depth legal research to support case preparation and the drafting of legal memorandums, motions, and other documents, ensuring they adhered to current laws, regulations, and case precedents. Drafted, edited, and reviewed comprehensive legal memorandums, motions, and a variety of other legal documents, ensuring accuracy, clarity, and compliance with relevant legal standards. Proactively managed and optimized lawyers' schedules, coordinating appointments, meetings, and deadlines to minimize conflicts and enhance overall workflow efficiency. Facilitated smooth client interactions by delivering exceptional service, ensuring satisfaction throughout their engagement with the law office, and building long-term professional relationships.

Led the training and onboarding of newly hired English teachers, providing guidance on curriculum, teaching strategies, and classroom management techniques to ensure effective instructional practices. Utilized advanced audio analysis tools to assess and evaluate students' spoken English, identifying pronunciation issues and providing targeted feedback to improve clarity and accuracy. Delivered tailored, constructive feedback on student assignments, focusing on refining pronunciation, intonation, and fluency to enhance overall communication skills. Ensured students’ success in pronunciation lessons by offering detailed, actionable feedback and personalized support, enabling them to achieve measurable improvements in their spoken English.

Coordinated and scheduled passenger travel arrangements to preferred dates and times using advanced booking systems, ensuring accuracy, efficiency, and a seamless travel experience for customers. Provided exceptional customer service by handling inbound calls, addressing inquiries with patience and empathy, and resolving issues promptly to ensure customer satisfaction and loyalty. Delivered technical support to users by troubleshooting website navigation challenges, offering clear, step-by-step guidance to ensure smooth navigation and a positive user experience. Collaborated with team members in a fast-paced BPO environment to meet service level agreements (SLAs), consistently delivering high-quality customer service and support while managing multiple tasks and inquiries simultaneously.

Delivered classroom-based lessons under the guidance of senior educators, integrating feedback and instructional strategies from mentors to enhance teaching effectiveness and student engagement. Applied newly acquired teaching techniques and lesson planning skills to create a structured, interactive learning environment, fostering student participation and ensuring a successful teaching-learning experience. Collaborated with experienced teachers to receive constructive critiques, refining teaching methods and adapting lessons to meet the diverse needs of students for optimal learning outcomes. Participated in ongoing professional development, incorporating feedback and best practices to continuously improve instructional skills and enhance classroom management.

Taught Conversational English to students of varying proficiency levels, utilizing a variety of ESL teaching methods to promote language fluency, build confidence, and encourage active participation in discussions. Incorporated engaging activities, role-plays, and real-life scenarios to enhance students’ speaking, listening, and comprehension skills, making lessons interactive and relevant to their everyday experiences. Monitored and assessed student progress daily through a combination of informal and formal assessments, providing feedback that guided students' improvement and helped adjust lesson plans for maximum effectiveness. Maintained open communication with the lead teacher and school administration, reporting daily progress, identifying student challenges, and suggesting adjustments to improve the learning experience within the short time frame.

The Juris Doctor (JD) is a professional law degree in the Philippines that prepares students for the practice of law and leadership in legal, academic, and business settings. Modeled after the American JD system, it combines rigorous academic training with practical legal skills. The program typically spans four years and covers core areas of Philippine law, including Civil, Criminal, Constitutional, Labor, Commercial, and International Law. Upon completion, graduates are eligible to take the Philippine Bar Examination. The JD equips future lawyers with a strong foundation in legal reasoning, ethics, and advocacy.

The BSED Major in English is a four-year degree program designed to prepare future educators to teach English at the secondary level. The program focuses on developing strong foundations in English language, literature, linguistics, and communication, alongside effective teaching strategies and educational theory. It combines academic coursework with practice teaching to equip graduates with both content mastery and classroom management skills. Graduates are eligible to take the Licensure Examination for Teachers (LET) and pursue careers in both public and private secondary schools.