RADISLAV
Head of Aftersales DepartmentElectric buses
男54 岁售前技术支持/售后技术支持/解决方案/客户成功/售前客服/售后客服/咨询热线客服/电话客服/客服经理/主管/客服总监/供应链经理/主管/物流经理/主管/仓储管理/采购经理/主管/咨询顾问住在 保加利亚国籍 保加利亚
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简介
I would like to present the job recommendation from Higer Factory
工作经历
Head of Aftersales DepartmentElectric buses
Chariot Motors
2016.09-2024.09(8 年)
· Implementing aftersales standards;
· Management of spare parts sales process;
· Management of the warranty process;
· Management of technical information flow;
· Organizing technical trainings;
· Customer satisfaction monitoring and support;
· B2B relations
Technical Coordinator for Renault, Dacia and Nissan
AUTO FRANCE 3000 Ltd
2014.08-2016.08(2 年)
· Cars electronic systems diagnosis;
· Technical support to staff in the workshop;
· Warranty and parts issues;
· Cooperation with the head office of Renault,Dacia and Nissan;
Country Project Responsible In Aftersales Sector
SUBARU MOTORS TRADING EOOD, SOFIA
2007.04-2013.08(6 年)
· Building a network of authorized Subaru dealerships;
· Implementing Subaru standards;
· Management of spare parts sales process;
· Management of the warranty process;
· Management of technical information flow;
· Performing technical trainings;
· Customer satisfaction monitoring and support;
· B2B relations
Workshop Manager
moto - pfohe ltd, sofia
2004.01-2007.04(3 年)
· Management of team of 20 people;
· Management and monitoring of Ford standards for reception and repairs of cars and customer handling;
· Direct responsibility for efficiency, productivity and utilization factors of the workshop;
· Direct responsibility for achieving sales targets of labor and spare parts;
· Monitoring of customer satisfaction, analyses of the total process in the workshop;
· Staff recruitment and payroll;
· ISO 9001 standard supporting and monitoring.
Service Engineer
moto - pfohe ltd, sofia
2003.09-2004.12(1 年)
Quality warranty and repairs control and supporr
Diagnosic center Manager
Auto center Bolid
2001.05-2003.09(2 年)
Autocenter Bolid
· Monitoring the quality of repairs;
· Monitoring warranty process;
· Reply to customer requests;
· Providing technical support of the staff.
· Monitoring the quality of repairs;
· Cars electronics diagnosis
· Reply to customer requests
Insurance Inspector
ALLIANZ GROUP, SOFIA
2001.02-2001.05(4 个月)
· Handling claims and contact with customers with affected cars;
Consultant
AUTO SPARE PARTS, SOFIA
1999.01-2001.02(2 年)
· Participation in opening of 3 multiband shops for spare parts
· Stock availability;
· Delivery;
· Sales;
· Payments;
· Staff management;
· Technical support
Mechanic · Diagnostic Engineer
PROMOBILE LTD, SOFIA
1995.10-1999.11(4 年)
· Service Engineer;
· Warranty Responsible.
教育经历
Technical University
Mechanical Engineering
1990.06-至今(35 年)
Mechanical engineer, ICE, automotive
sava savov" polytechnical school
Mathematics
1985.09-1988.06(3 年)
Mathematics
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俄语
精通
英语
精通
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