I diagnosed and troubleshooted technical issues related to software, hardware, and account settings, guided customers through step-by-step solutions with patience and clarity, and collaborated with team members to share effective solutions and enhance support processes.

I taught English to students from various age groups, developing and delivering lesson plans tailored to their proficiency levels, while regularly assessing their progress and providing constructive feedback to support their continued improvement.

Bachelor's degree in English Studies, Major Cultural Studies