工作经历

• Senior Process Analyst- Operations

  Gallagher Service Center

  2025.02-2025.08

  (7 个月)

  •In-depth knowledge of the healthcare policy renewal lifecycle, ensuring compliance at every step of the process. •Review cases to identify gaps and provide feedback based on SOPs and process flows. •Mentor and coach team members during the learning phase. •Commitment to continuous learning, effectively managing frequent process changes.
• Account Manager- Cybersecurity

  Hitachi Systems India

  2023.03-2023.10

  (8 个月)

  As an Account Manager handling a portfolio of commercial accounts with a focus on IT Infrastructure Solutions and Services, my key responsibilities include: •Serving as the primary point of contact for assigned customers, arranging regular meetings and check-ins to understand their annual initiatives and identify business opportunities. •Collaborating with cross-functional teams such as Security, Backup, Managed Services, and Network to identify potential clients, and working with architects and presales teams to design tailored solutions. •Preparing proposals, presenting them to clients, and engaging in discussions to close deals and secure purchase orders. •Conducting regular post-sales follow-ups and managing maintenance contracts to ensure ongoing customer satisfaction. •Engaging key customers through invitations to OEM and Hitachi- organized events to explore evolving requirements and share innovations in technology.
• Senior Tech Support Engineer

  Vymo Solutions

  2021.06-2022.11

  (1 年)

  •Managed support tickets along with collaborating with cross- functional teams to get it resolved, ensuring SLAs were met •Managed Jira tickets in development/post development phase for diverse client base. •Monitored events for FE Credit using Sensu and batch processes in rundeck, ensuring system stability •Provided input to enhance support quality for senior leadership •Collaborated with the software development team to address post- release issues.
• Process Associate

  Tata Consultancy Services

  2018.08-2020.01

  (2 年)

  •Developed and implemented processes within Siebel to streamline order processing •Facilitated seamless communication channels between the back office and sales team •Collaborated with cross-functional teams to address any technical or operational challenges •Achieved significant improvements in order processing efficiency and accuracy.
• Senior Practitioner

  Concentrix Daksh Pvt Ltd

  2017.02-2018.03

  (1 年)

  •Provided on-call support for a wide range of service-related issues, effectively addressing user tickets encompassing hardware, software, and network concerns. •Proficiently guided customers through the installation of applications, utilizing Log Me In, Information center and other tools for remote assistance. •Conducted remote troubleshooting to swiftly identify and resolve technical issues, ensuring minimal disruption to user operations.
• Customer Service Associate (NA)

  Amazon Development Center

  2016.03-2017.01

  (1 年)

  •Enhanced customer satisfaction at Amazon.com by overseeing Pune individual accounts for the North American zone and related order issues. •Used Amazon tools to enhance customer experiences, address inquiries, and provide clear email responses. •Analyzed customer service data to identify issues and improve the customer experience. •Created and implemented a customer service policy that reduced repeat contacts and boosted customer satisfaction.

教育经历

• University of Pune

  Electronics and Communications

  2011.07-2015.07

  (4 年)

  4 years Engineering degree

语言

证书