• Conducted real-time social media monitoring to identify emerging trends, misinformation campaigns, and policy violations that could impact the client's platform and user safety. • Investigated and reported instances of abuse or potential misuse of client-owned products, ensuring timely escalation of risks. • Escalated potential abuse cases on client-owned products by conducting in-depth investigation social media monitoring platforms. • Identified and flagged policy violations, misinformation campaigns, and platform misuse, ensuring timely reporting to internal stakeholders for further action.

• Built strong client relationships by quickly addressing feedback and negotiating effectively. • Managed customer calls, providing fast and accurate responses to inquiries. • Handled customer inquiries through professional call management, providing prompt and accurate assistance. • Prioritized projects effectively, resolved problems, conducted thorough research, and paid close attention to details.

• Cold calling the dealers and summarizing their requirements. • Conducted a survey on dealers and their requirements of MIBK. • Summarized the collected data and came to a conclusion.

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