工作经历

• English Teacher and Multi-subject Tutor

  International Online School

  2025.08-至今

  (1 个月)

  Provided comprehensive teaching and individual tutoring for over 50 students, covering a wide range of disciplines: English language (including ELA – English Language Arts), as well as mathematics taught in English. Effectively managed the academic process using a CRM system to update student data, monitor in detail, and regularly update their academic progress. Responsible for the methodological adaptation of educational materials, verifying their compliance with student knowledge levels, and strictly adhering to approved curricula (syllabi). This experience confirms my high organizational skills, exceptional attention to detail, and ability to apply a systematic approach in the educational process. Ensured individualized, results-oriented learning and the development of students' analytical thinking.
• English Teacher

  GEN Language Center, Vietnam

  2025.08-至今

  (1 个月)

  Teach English to children and teenagers aged 3-16, using Cambridge materials and teaching with a communicative methodology, where conversational practice for students takes up most of the class time. Complete reports in the CRM system, assessing students' skills and progress. Work with over 50 students of different levels and language learning goals. Apply TPR (Total Physical Response) in the learning process, which increases Customer Satisfaction Rate and accelerates the acquisition of new skills among learners.
• Startup Manager

  Target Reached

  2024.12-2025.04

  (5 个月)

  Embraced a technical role, mastering the full-stack web development lifecycle (Full-stack) using React for dynamic user interfaces and Node.js for server-side logic and APIs, demonstrating rapid learning and adaptability to new technologies. Developed 2 high-performance landing pages and 2 interactive web applications for clients, integrating Gemini API for advanced functionalities (e.g., chatbots, contentgeneration), with plans to expand expertise in e-commerce. Sourced and attracted international clients through cold outbound lead generation (utilizing Google Maps for B2B segment targeting, cold calling), successfully conducting negotiations in English and building long-term partnerships. Key Achievements: Launched 2 small projects for Turkish businesses, ensuring digital transformation. Created 2 full-stack MVPs (Minimum Viable Products) for Turkish and Scottish businesses, validating business ideas. Gained practical expertise in Full-Stack programming and API solution integration, including LLM.
• English Teacher

  Meet2Talk

  2024.07-2025.03

  (9 个月)

  Language Education Taught over 200 students of various levels (A1-C1) and ages (16 to 60), applying the SNAP-approach methodology for rapid identification of educational goals and personalized learning path development. Implemented advanced neural network technologies, such as ChatGPT and DeepSeek, to personalize the learning process, automate exercise creation, and simulate conversational situations, significantly increasing NPS (Net Promoter Score) to 90%. Significantly improved students' conversational English skills using interactive and technologically-enhanced methodologies.
• Financial Analyst

  i-Gaming

  2023.08-2024.06

  (1 年)

  Monitored and conducted in-depth analysis of over 300 daily financial and gaming transactions for each payment operation, utilizing internal administrative tools and Dashboards with Logs to proactively identify and prevent fraudulent behavior. Conducted comprehensive investigations of suspicious player accounts and transactions, escalating complex cases in accordance with established security and compliance protocols. Directly responsible for improving the security system and anti-fraud transaction processes, successfully increasing detection accuracy and reducing false positives, leading to monthly savings of over 10% for the company. Performed KYC (Know Your Customer) checks and due diligence on new and existing clients, ensuring compliance with regulatory requirements. Identified anomalous and suspicious player behavior patterns based on detailed analysis of gaming activity. Actively participated in optimizing risk management processes, using Google Sheets for detailed data analysis and reporting, with the aim of increasing operational efficiency and improving customer experience. Trained 4 team members in critical decision-making, using both standard operating procedures and creative problem-solving approaches; configured and calibrated fraud detection rules, and conducted deep root cause analysis of confirmed fraud cases to identify emerging trends and develop preventive measures. Tools Used: Specialized administrative systems, Dashboards with Logs (monitoring andlogging systems), Google Sheets (for advanced data analysis and reporting), Telegram, Skype, Trello (for coordination and task management).
• VIP Support Manager

  i-Gaming

  2022.03-2023.08

  (1 年)

  (1 year 6 months) Recognized as the best employee based on internal knowledge assessment (1 time), client-orientation (2 months), and KPI (3 consecutive months), confirming outstanding results. Provided high-quality service to VIP clients, promptly resolving a wide range of technical issues and ensuring a high level of satisfaction through a client-centric approach and quick response. Processed over 500 incoming requests daily, using various communication channels and an internal ERP system for managing requests and client data, which helped maintain high customer satisfaction. Effectively utilized JivoChat (for online chat and ticketing), Trello (for task tracking), Telegram, WhatsApp, Email, and, most importantly, an internal Enterprise Resource Planning (ERP) system for comprehensive management of client requests, data, and processes. Promoted to Financial Analyst after 1.5 years of successful work in technical support, demonstrating a deep understanding of business processes and analytical abilities. Tools Used: Telegram, WhatsApp, Skype, Dashboard (monitoring systems), Trello, JivoChat (CRM and communication platform), Google Sheets (for reporting and analysis).

教育经历

• Altai State University

  Mediacommunications

  2019.09-2022.03

  (3 年)

  Studied mediacommunications for 2 consecutive years.

语言

证书