工作经历

• Head of Operations / Service Delivery

  Mycelium Group

  2024.01-至今

  (2 年)

  Led all operational functions for a consultancy supporting global clients in the corporate wellbeing and leadership space. Oversaw project execution, compliance, partner onboarding, and systems development across 70+ projects involving senior HR and L&D stakeholders in sectors including media, engineering, IT, and government. Worked across cultures and time zones to deliver complex service engagements with excellence, efficiency, and a high level of documentation rigor. Relevant Responsibilities & Achievements: • Led project delivery operations, managing calendars, milestone tracking, and status meetings—achieving a 95% on-time delivery rate. • Managed cross-functional operations infrastructure, including OneDrive, Google Workspace, LMS platforms, and internal tools - ensuring operational consistency across 70+ live projects. • Reduced partner onboarding time by 30% by streamlining logistics, documentation workflows, and internal alignment processes. • Worked cross-functionally with international stakeholders to align expectations, documentation practices, and project execution across different cultural and regulatory environments. • Architected and delivered a global video project for Sky UK involving contributors and production teams across 3 continents - navigating logistics, timelines, and cultural contexts. • Owned regulatory and procedural compliance, developing SOPs, onboarding flows, and training guides to meet both internal standards and client expectations. • Negotiated client engagement terms and oversaw contract administration, including version-controlled archiving and secure digital document storage. • Designed and delivered compliance training programs for staff and partners - ensuring uptake of SOP-aligned processes and clear documentation standards. • Built audit-ready document libraries, reducing compliance risk and improving readiness for partner reviews and due diligence cycles.
• Online IELTS Tutor

  Cambly

  2018.01-至今

  (8 年)

  • Delivered lessons to over 500 individual learners with a rating of 99.5%, and built a presence as one of Cambly’s top tutors. • Coached students in interview, business English, life choices, exam preparation.
• Consultant

  X-Team

  2022.04-2024.03

  (2 年)

  -10-20 hours per week) • Utilized AI tools to enhance productivity, resulting in improved output quality and efficiency. • Provided strategic insights for refining market positioning and marketing strategy contributing to business growth. • Coached technical writers, elevating their profiles and enhancing content quality through editing and guidance. • Set up the company’s charitable giving arm in Cambodia, working onsite to assure compliance.
• Client Delivery Manager

  Mycelium Group

  2022.01-2024.01

  (2 年)

  • Rebuilt and scaled the client delivery function, improving satisfaction and streamlining project implementation with a 100% success rate. • Standardised reporting and documentation workflows, leveraging Google Workspace and Asana to support efficient team operations. • Project managed cross-functional initiatives including a company rebrand, GDPR compliance, and the launch of a new LMS. • Integrated AI tools to improve client onboarding, marketing automation, and internal workflows. • Led on financial and legal documentation, while managing end-to-end delivery, client support, and upsell opportunities.
• Head of Student Services / SLT Member

  issr - siem reap

  2021.01-2022.01

  (1 年)

  As a senior leadership team member during the height of the Covid-19 pandemic, I co-led the school’s response strategy—supporting remote delivery, safeguarding student wellbeing, and ensuring operational continuity across departments. Alongside my leadership role, I taught A Level and iGCSE Business, English, and Global Perspectives, helping students connect academic theory to real-world issues through a globally aware, critical thinking lens. I was responsible for student wellbeing, behaviour management, and parental communication across both primary and secondary levels. I also led reintegration planning, pastoral strategy, and emotional support systems as students transitioned back to campus life post-lockdown. My commitment to differentiated instruction and SEN support was enriched by CPD training in child psychology, CBT, and inclusive education practices. Key Achievements: • Supported school leadership through one of the most critical operational transitions in its history. • Designed and implemented reintegration resources for both students and staff. • Developed interdisciplinary learning materials aligned with Cambridge standards. • Built trust with parents and students through consistent, compassionate communication.
• Founder

  Platypus Productions

  2016.02-2021.01

  (5 年)

  • Project Managed all production operations, talent coordination, client comms, budgeting, and deadline adherence across 50+ projects. • Delivered on-site shoots in diverse international locations, requiring meticulous logistical planning and cultural sensitivity. • Built and maintained partnerships across education and nonprofit sectors, delivering storytelling that amplified mission-driven work.
• Head of English & Humanities

  grand mount international school - phnom penh

  2019.01-2021.01

  (2 年)

  At Grand Mount, I led the English department and humanities faculty, overseeing curriculum delivery, assessment design, and teaching standards across multiple year groups. I introduced a cross-school reading programme to foster a culture of literacy and designed departmental observation and cross-marking procedures to raise the quality and consistency of written feedback. I promoted the adoption of Cambridge International standards and brought gamification into the classroom to improve student engagement. As part of the school’s digital transformation, I designed and rolled out a full VLE, enabling hybrid learning and improved lesson tracking across the school. I also played a central role in logistics and safeguarding for trips and co-curricular activities. Key Achievements: • Introduced cross-marking protocols and peer feedback to improve academic consistency. • Developed a full Smart School VLE platform to support hybrid learning. • Embedded UK-based Cambridge standards into daily instruction and assessment. • Successfully led team meetings and CPD initiatives to upskill junior staff.
• Key Account Director

  Capita IT Professional Services

  2010.10-2016.06

  (6 年)

  • Delivered over £6m in deals from new and existing accounts and promoted rapidly. • Mentored junior salespeople to ensure all opportunities were taken. • Built high-performing, target oriented teams – driving organisational success. Part Time & Seasonal Roles:

教育经历

• University of East London

  MBA

  2022.06-2024.09

  (2 年)

  MBA
• University of Derby

  IPGCE (International Post Graduate Certificate of Education)

  2020.05-2021.06

  (1 年)

  iPGCE
• University of Leicester

  (hons) Modern History and Politics

  2007.09-2011.07

  (4 年)

  BA

语言

证书