工作经历

• Content Moderator

  Majorel

  2022.11-2024.01

  (1 年)

  Reviewed and resolved 95% of escalated cases within 24 hours, maintaining 90% quality score on 900+ daily cases. Implemented thorough moderation processes reducing customer complaints by 20%. FR: Modérateur de contenu
• Technical Agent

  Comdata

  2020.02-2020.06

  (5 个月)

  Resolved 50 technical issues daily, achieving 95% customer satisfaction and improving loyalty. Identified recurring problems to reduce support tickets by 20% in 3 months. FR: Agent technique

教育经历

• Independent Candidate, Casablanca

  Literature

  2024.10-2025.06

  (9 个月)

  High School Diploma

语言