- Checks guest information for the day's arrivals each shift, including VIP, GPG members, regular guests, groups, and special requests. - Maintains a thorough knowledge of hotel rates, discounts, packages, hotel amenities, and special events. - Ensure that guest complaints are appropriately documented and actions taken to avoid guests leaving the hotel dissatisfied. Obtain assistance from management when necessary. - Maintains a high level of knowledge of hotel related corporate programs. - Maintains a high level of knowledge of GPG's membership strategy and ensures that it is handled correctly, reports are prepared and new members are actively involved in the development of new members. - Represent hotel management in all matters relating to guests in the best possible manner. - Handles guest requests and is responsible for ensuring that guest requests are met by personally following up with the relevant departments.

Guest Service/Sales (1) Provides quality service to guests. (2) Ensure that guest needs and reasonable requests are met. (3) Continuously seeks opportunities to develop guest service by recording guest comments and using them as a practice. (4) Take appropriate action to resolve guest complaints. (5) Use promotional and persuasive selling techniques to sell hotel products and services. (6) Maintains a high level of knowledge of products and services in order to explain and sell services and facilities to guests. (7) Maintains effective guest relations, establishes a harmonious atmosphere and provides personalized service and assistance. Safety/Cleaning/Maintenance (1) Adheres to hotel safety systems, emergency regulations and procedures. (2) Familiarize with procedures for handling property safety, emergency care and fire. (3) Maintains safety logs and accident records in accordance with hotel requirements. (4) Maintains a high level of cleanliness in the work area. (5) As a member of the hotel's Emergency Action Team, be aware of the hotel's emergency procedures regarding fire, air raid, evacuation, etc. Communication and Daily Work (1) Maintain good working relationship with all departments. (2) Be familiar with the working standards and procedures of the Front Office Department. (3) Handle the inability to discover reservation records and politely refuse guests to check in when the hotel is full, in accordance with the policies and procedures of the Kingfisher Hotel. (4) Report to management on deficiencies and unreasonable behavior in the operation of the hotel. (5) Familiarize yourself with the Lakeville Hotel Customer Satisfaction Standards and use them as a guide for your daily work. Continuously monitor employee performance against these standards. (6) Think positively about suggestions and systems that will benefit the department and the hotel. (7) Record all important events and guest comments in the duty log book for management. (8) Welcomes VIP, GPG, regular and long stay guests and ensures that they are satisfied with the room allocated to them. (9) Responds quickly to medical requests and emergencies. (10) Assist in the investigation and resolution of written guest submissions. (11) Assists front desk when necessary, helping guests check in, check out, etc. (12) Responsible for the nightly operation of the hotel and completes nightly audits according to specific procedures. (13) Assist other departments to solve problems when the head of the department concerned is not available. (14) Comply with the hotel's work policies and procedures, the Code of Business Conduct and the terms of the Employee Handbook. (15) Perform other duties as assigned by your supervisor. Appearance conditions (1) Age: 18-30 years old. (2) Healthy and energetic. (3) Decent appearance and good image. (4) Height above 165 CM. Professional knowledge/skills: (1) Master the working knowledge of the front office department and be very familiar with the daily operation of the front office department. (2) Good command of English and Chinese. (3) Good management skills. (4) Good communication skills. (5) Good organizational and problem solving skills. (6) Good financial knowledge. Education: A college degree in hospitality or related field is preferred. Work Experience: At least three years of experience as a Front Office Department Supervisor. Other Skills Required: (1)Good mental ability and always keep a positive attitude at work. (2) Good training as well as presentation skills.